Mis Manager Support Analyst

EVERETT WHEELER-BELL

(***) ***-*** adwl3q@r.postjobfree.com Houston, TX Linkedin.com/in/Everett-Wheeler-Bell

VP of Information Program Director Strategic Planning & Execution

Strategic & Energizing Capital Project Management and IT Infrastructure Leader transforming technical and service-optimizing initiatives into proven value-added solutions for emerging Start-Ups launching into IPOs to Enterprises seeking peak operational performance. Established experience securing and integrating state-of-the-art technologies to optimize and streamline processes. Demonstrated success in ensuring the efficiency of networks, computer systems, and applications and recommending updates, upgrades, and modifications while staying current with industry trends, emerging technologies, and best practices. Possess strong technical and interpersonal skills, leveraging business and technical acumen to maximize value, ROI, and strategic efficiency to achieve business objectives. Instrumental champion in collaborating with cross-functional teams, including senior executive leadership, developers, network administrators, security teams, auditors, and other business professionals to ensure the successful delivery of technology solutions and business-driven technology initiatives.

Technical Visionary & Strategy Mastermind passionate about driving tactics that promote growth, stability, diversity, inclusion, and belonging for long-term success. Out-of-the-box thinker with the vision to imagine and implement solutions, predict consequences, and test theories while avoiding risks.

Core Competencies

Risk Analysis & Mitigation Data Analytics Business Intelligence Network Configuration & Security Mergers & Acquisitions Process Improvement Change Management IT Service Management Project Management Office (Agile) Cloud Computing Cross-Functional Collaboration IT Infrastructure Road Mapping

CLEAR (clearme.com) Remote 2017 – 2023

Program Director, TechOps 2021 – 2023

Steered numerous multifaceted technical projects to successful completion on schedule and under budget. Establish well-defined goals and objectives in collaboration with various stakeholders supporting organizational growth. Instrumental in building scalable solutions and Agile project management strategies to grow from Start-Up through IPO to Enterprise. Managed various external service providers to ensure seamless deployment and operations. Actively collaborated with multiple stakeholders during the project lifecycle.

Developed Project strategies and plans for capital projects of more than $5M across continental US.

TSAPre new market initiative developed and delivered on the project strategies for ahead-of-schedule market entry.

$1.7M in cost avoidance by devising data-driven strategies, engineering, and implementing CradlePoint Solutions.

25% increase in network uptime Enterprise-wide with the implementation of CradlePoint Solutions.

Consolidated diverse ISP circuit solutions across the enterprise into a standard matrix under one service provider.

Advanced Agile framework for handling project initiatives and priorities using Jira, streamlining project management.

Orchestrated and drove progress of software and hardware projects aligned with the organization's strategic objectives.

Oversaw development and execution of connectivity solutions, including deployment, utilization, and expenses.

Partnered in various aspects of financial planning for Technology Operations and created forecasts for expenses related to hardware, software, and connectivity solutions implementation.

Senior Operations Manager, Field Technology – West (Promoted) 2019 – 2021

Streamlined daily technology operations in West Regional field locations, guaranteeing seamless experiences and maximizing productivity for members and field teams. Provided data-driven insights to offer strategic direction to Business Operations and Support teams. Communicated with Executives throughout the organization regarding the status of field technology and needs of various teams.

Instrumental in leading the national team and maintaining operations during the Global Pandemic.

Cultivated robust partnerships between the Technology Department and Operations Leadership

Governed vendor management.

Achieved a 40% reduction in the region's Mean Time to Resolution (MTR), resulting in increased enterprise-wide revenue.

Steered national migration of 900+ kiosks to a new domain, leading to a more secure infrastructure.

Designed Data Analytics team leveraging Splunk and Looker to improve monitoring and deployment efficiency.

Achieved a 20% decrease in system downtime based on the work of the data analytics team.

Developed and delivered integration of enterprise technology strategy aligned with regional business strategy and operational objectives to meet and exceed targeted KPIs, specifically around uptimes and MTR.

Drove hardware procurement unit and collaborated with finance to devise inventory strategies that accommodated escalating technology demands and upgrade initiatives.

Contributed to enhancing the incident management process by improving workflows and facilitating resolving and escalating critical incidents while delivering constructive feedback through appropriate communication channels.

Instrumental in building Tier 1 Help Desk to support Enterprise Tech Support needs.

Regional IT Manager (Promoted) 2017 – 2019

Introduced CLEAR services to stadiums and arenas throughout the Western USA Region. Oversaw IT inventory management for all designated locations through effective collaboration and coordination. Administered computer systems and maintained user and group accounts within Active Directory and Okta environments. Nurtured and sustained connections with vendors and onsite personnel, ensuring a healthy and collaborative working environment. Leveraged exceptional proficiency in configuring, maintaining, and resolving issues related to routers, kiosks, and peripherals, certifying seamless network connectivity and efficient operations.

Established, maintained, and provided technical support for CLEAR kiosks deployed across airports, sports facilities, and retail locations.

Supervised fleet of Surface Pro tablets and managed network infrastructure powered by Cisco Meraki technology.

Headed proper functioning of biometric peripherals and associated software across the network.

70% reduction in deployment times through implementing optimized and automated deployment strategies for kiosks.

40% improvement in kiosk visibility through the detection of data deficiencies within Splunk.

Offered onsite and remote technical support for all end-user devices and services operating within the region.

Collaborated closely with and guided local technical leads to timely resolve Tier 1 issues.

Detected and resolved Tier 2 and Tier 3 incidents related to Kiosks and end-user assets in assigned regions.

Supervised software updates and application deployments, ensuring seamless integration and optimal performance.

Drove initiatives to develop inventive solutions that elevated the performance of IT functions, effectively contributing to the advancement of business objectives, specifically around cellular utilization and market penetration.

National Conference of State Legislatures Denver, CO 2014 – 2016

Computer Systems Analyst

Optimized operational efficiency by expertly streamlining, designing, testing, and deploying optimized processes and procedures. Anticipated and met business requirements through the application of strategic technical solutions. Led successful rebranding efforts to position the IT department as a more accessible, responsive, innovative, and effective entity.

Conceptualized and executed MPLS circuit between Denver, CO, and Washington, DC offices.

Upgraded network backbone from 100 Mbps to 1 Gbps, improving backend and frontend performance.

Established Risk Mitigation Strategy and Response Plan, fortifying defenses ahead of imminent ransomware assaults.

Formulated and executed strategic plans for transitioning a team of over 150 employees into a flexible, mobile workforce.

Achieved 100% project efficiency, showcasing unparalleled performance for timely delivery of projects and initiatives.

Strategically optimized Cisco Wireless Networking solution using data-driven insights to improve saturation and performance.

Upgraded Windows 2003 to 2012 Server Architecture to improve security and performance of key business applications.

Devised and managed cloud-based backup and disaster recovery strategy, confirming resilience and data protection.

Spearheaded two data recoveries, including incidents resulting from two ransomware incidents.

Led and directed a remote team employing Kaseya RMM software for seamless management.

Drove migration from Windows 8.1 to Windows 10 and led the team in offering end-user support throughout the transition period.

Covalent IT IT Operations Manager

Children's Hospital Colorado IT Support Analyst

Youth Development, Inc. MIS Manager

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General Santa Fe University of Art & Design

Technical Program Management Rice University

Certificates:

Certified Microsoft System Administrator Microsoft

Technical Expertise:

Windows/Mac, Cisco Meraki, AWS, Jira, Monday.com, MS Stack, Azure, InTune, DevOps, Tenable, Looker, Cloud Computing, Python, R, SaaS

LEADERSHIP COMMUNICATION STRATEGY

Leadership copy here

ADDITIONAL EXPERIENCE

EDUCATION & CREDENTIALS

Contact this candidate