Battung, Gion Bernard M. Battung

#** ****** **., **. *******’s Village, Ma-a, Davao City

Email: adwl1b@r.postjobfree.com Contact#: 095*-***-**** Skype: gion.battung89 Home Number: 287-00-52

OBJECTIVE:

To be able to work on a company that has good relation with their employees and excel in business & leadership through hard work. RELATED EXPERIENCE:

Willing to learn everything that the business needs to excel in the industry.

Can interact and cope up with different people and situation provided without putting the business and employees at risk.

Would be able to acct fast even under pressure.

Knows how to manage people and a straight forwardcharacter.

Polite at all times, even outside the working area.

Incorporates fun as a learning environment.

Sees every opportunity to learn and excel in any aspect of job given. EDUCATIONAL BACKGROUND:

San Beda College of Alabang (2006 – 2010)

o Bachelor of Arts in Psychology

San Lorenzo School (1996 – 2006)

o Elementary and High School level

WORK EXPERIENCES:

Avida Sales Corp. (2008 - 2009)

o Sales Consultant

(Sold almost P10 million worth of condominiums/house and lot)

Coffee Bean (2006 - 2007)

Sutherland Global Services Davao Site (May 2009 -Jan 2014) o AT&T U-verse Blue Trainer/VTF (Virtual Training Force) – trained different classes from new hires, up-skilling.Also handled Care bay teams

Offsourcing Inc. (March 2014 - July 2014)

o Fashion Consultant – took in calls for order taking, customer service, sales and retentions.

Freelancer (Virtual Assistant, Social Media Marketer, Researcher& Photo Editor August 2014 - April 2015)

o I’ve been working with different clients from US & Europe. Done a lot of work from date entry, answering/making calls, photo editing, social media marketing (like Facebook, LinkedIn, Twitter, Pinterest, etc.) and technically being a VA (Virtual Assistant) for my clients. Flexible and fast-learner.

VXI Global Inc. Davao Site (April 2015 - Dec 2015) o Customer Service Rep for Western Union – handled order charges, processed sending and receiving money, gave info about money status, etc.

Freelancer Web Designer/Programmer(Dec 2015 -Jan 2017) o Became a part of freelance web engineers in Davao that handles different clients worldwide handling their website for designs, programming which includes web traffic, encoding, etc.

(i.e.onlinejobs.ph, www.greatschools.org, http://jointoolsrock.com/)

Alorica Teleservices Inc. (Feb 2017 – Sept 2019) o T-Mobile GenCare

Customer Care (Feb 2017 – Sept 2017) – was on the phones and did simple customer service.

Fundamentals Mentor (Sept 2017 – Jan 2018) – first line of support for new hires and handled escalations and mini team huddle; took care a team of 3-5 reps to ensure they would pass through out pre-production

Fundamentals Senior Rep (Jan 2018 – May 2018) – backline support for the whole team and handled customer escalation; did different action plans for the Fundamentals Mentor to execute ensuring that all new hires will pass training on phones.

o T-Mobile TEX Team of Experts

Senior Expert (July 2018 – Sept 2019) – handled team as their POC for any product knowledge that they need which covers customers that has billing queries, sales generation, technical troubleshooting, financial requests, retentions and any other things that the team would need; gave different coaching sessions for experts under training till present.

Online Freelancer (Nov.2015 – Present) VA, Video Editor, Designer o Working with different client from USA, Canada and Australia with different tasks from video editing, photo editing, online research, data entry, email marketing, etc.

o One of the skills that I prefer on doing is creating different videos. From promotional videos, online Ads, video script, rough cuts, corporate videos, product videos, etc. My target in creating videos is bridging the minds of the people who created it and transform it into something that would make the viewers watch it again. o Also does voiceover if client would need some audio with the video they require

CERTIFICATIONS:

AT&T Trainer Certification

o Phase 2 Certified Trainer – March 2013

SCLP

o Sutherland Center for Learning Program – 2012

SBL Certification

o Scenario Based Learning Certification – March 2013 SKILLS / TALENTS:

Fluent speaker and writer in English

Advanced computer skills.

Also had experiences with selling and do speak well with any clients.

Knows how to use MS office.

Has knowledge about HTML, Dreamweaver, Adobe Photoshop & Adobe After Effects.

Fast learner and can cope up with any situation.

Can be relied on, in terms of getting any kind of work done. PERSONAL INFO:

AGE: 28 BIRTHDAY: July 16, 1989

CIVIL STATUS: Single HEIGHT: 5’6

WEIGHT: 141 Lbs.

CHARACTER REFERENCE:

John Edgar Belleza (091*-***-****)

Senior Account Manager, AT&T U-verse Blue Davao, SGS

Mark Montgomery (092*-***-****)

Account Manager, AT&T U-verse Blue Davao, SGS

MyleneJamera (093*-***-****)

Supervisor, AT&T U-verse Blue Davao, SGS

I, Gion Bernard Mercado Battung, state that everything in this resume is all true.

Battung, Gion Bernard M.

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