Data Entry Care Associate

STEPHANIE ZORN

*********@*****.*** 405-***-**** ***3 Southwest 43 St. Oklahoma City, OK 73119

Summary

Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Responding to Difficult Customers

Courteous with Strong Service Mindset

Upbeat and Positive Personality

Data Entry and Maintenance

Creative Problem Solving

Customer Account Management

Customer Data Confidentiality

Order and Refund Processing

Customer Service

Understanding Customer Needs

Multitasking and Prioritization

POS Systems and Ordering Platforms

Upselling Products and Services

De-escalation Techniques

Calm and Professional Under Pressure

Customer Relations

Computer Proficiency

Patient and Empathetic

Time Management

Strong Analytical and Problem Solving Skills

Remote Office Availability

Inbound and Outbound Calling

Computer Skills

Experience

Customer Care Associate Continuum Global Solutions - Oklahoma City, OK 08/2022 - Current

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Maintained high satisfaction score by consistently resolving first-call issues.

De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Processed customer account changes with proprietary software.

Prepared customer reports by gathering data collected during customer interactions.

Customer Order Specialist SYNQ3 Restaurant Solutions - Oklahoma City, OK 09/2019 - 09/2021

Provided high level of dedicated assistance to customers by helping place orders on company's website.

Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.

Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Gave customers quotes based on potential sales.

Education and Training

Post University Waterbury, CT

Some College (No Degree): Communication Studies

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