Stocker Tech Support
Resume:
Michael Le
Austin, TX *****
**.***.*******@*****.***
Innovative and experienced IoT device builder with a passion for creating cutting -edge technology solutions. Skilled in all respects of IoT development, from prototyping and design to programming, testing, and 3D modeling. Proven track record of developing and launching successful IoT products that meet or exceed customer expectations. Strong communication and teamwork and management skill, with the ability to work collaboratively across functional teams to ensure the successful delivery of complex projects.
Work Experience
Consultant
Hn3dprinter Consulting - Viet Nam
April 2020 to March 2023
· Develop and implement project plans and timelines with clients
· Monitor project risks and implement risk mitigation strategies
· Ensure project deliverables meet quality standards Project Manager
TMA, Viet Nam
July 2008 to April 2020
• Created training plan for new comers on IoT applications
• Developed and implemented project plans basing on DevOp model
• Monitor project risks and implement risk mitigation strategies by using Agile
• Managed VoIP telecommunication labs with 5 engineers and provided tier 1 - 3 Tech Support to system verification engineering teams
• Ensure project deliverables meet quality standards from testing software cycle Team Lead
Alliance datacom - Dallas, TX
June 2006 to June 2008
• Repaired and tier -1 Tech Supported for routers, switches, PBX systems from various vendors to customers
• Upgraded firmware systems per customer request.
• Researched and transferred technical knowledge to other team members Senior Technical Specialist
Worldcom(MCI) - Richardson, TX
June 1996 to June 2006
• Built, provisioned and commissioned a telecommunication system
• Provided tier-1 - 2 support to customers
• Built test fixtures and repaired telecommunication equipment at components level Education
Associate's degree in Electronic Engineering
Lamar University - Beaumont, TX
May 1993 to May 1996
Skills
• Java
• Management consulting
• Freecad
• Python
• Fusion360
• Business development
• Business consulting
• Business analysis
• Strategic planning
• Cura
• C++
• Project management
• Change management
• Fluent
• Hardware design and prototyping
• Proteus
• Microsoft Project
• Process improvement
• C
• Vietnamese
• Data analytics and visualization
• Networking and communication protocols
• Analysis skills
• Microsoft Office
• Research
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