Package Handler Service Associate

ZION REEVES

Atlanta, Georgia 404-***-**** **********@*****.***

www.linkedin.com/in/zionreeves

Intern, January 2023- Present

Mississippi Department of Health – Jackson, MS

• Obtained necessary knowledge of the roles and duties related to the Office of Health Planning & Resource Development.

• Obtained a Health Insurance Portability and Accountability Act (HIPAA) Certificate to access MSDH database and computer systems. The HIPAA Certificate is received by reviewing/studying the applicable online information booklet and taking an online exam to authenticate that the intern has become familiar with the appropriate guidelines, rules, and regulations of HIPAA

• Researched various states that participate in the CON (Certificate of Need) Program across the U.S. and determine if the allocated states have a State Health Plan.

• Collected information and data on the financial structure of CON states and their fees associated with the process.

Team Leader, January 2022- Present

Crumbl Cookies – Madison, MS

• Utilized approved recipes and established methods to meet bakery specifications.

• Ensure product availability and quality are consistently meeting store standards.

• Maintained cooking, service, and storage areas in strict compliance with health code requirements.

• Handled customer complaints or conflicts in a professional manner. Human Resources Representative, May 2019- Present

ILandscape LLC – Ellenwood, GA

• Develop and enforce company policy and procedures relating to human resources activity.

• Facilitate the interview process, including processing of all new hire documents.

• Compile and analyze critical financial and employee data from Excel reports.

• Conduct background check, new hire orientation, and exit interviews. Package Handler, May 2021 – August 2021

FedEx Ground– Ellenwood, GA

• Moved freight, stock, and other materials to and from storage and production areas and loading docks.

• Adhered to all requirements and regulations for interstate HAZMAT carriers.

• Cleaned and maintained the warehouse in Compliance with OSHA safety standards.

• Processed and staged products onto transportation vehicles for delivery. EXPERIENCE

Customer Service Associate, September 2020 to March 2021 Lowes Home Improvement – Jackson, MS

• Maintained customer accounts and record account information.

• Oversaw customer financial accounts and processed customer adjustments.

• Made product recommendations or services to customers based on their needs and preferences.

• Followed communication guidelines, policies, and procedures. Package Handler, April 2020- August 2020

Amazon– College Park, GA

• Monitored thru-put, production and communicate status and updates to management team.

• Maintained the accuracy and integrity of the Sort Center trailer yard through meticulous attention to detail and daily yard audits.

• Perform a variety of fulfillment duties such as pulling customer orders, checking orders, packing/assembling orders, and labeling packages.

• Verify quantity, weight, and accuracy of items to stated identifications. Bachelor of Science: Healthcare Administration, April 2023 Jackson State University - Jackson, MS

High School Diploma: May 2019

Cedar Grove High School- Ellenwood, GA

• Healthcare Administration Association – Vice President o Oversaw the preparation for monthly meetings.

o Planned and organized on-campus activities.

o Acted as a liaison between the student led school organization and social media.

• H.E.A.L. Mississippi – Ambassador

o Conducted health screenings.

o Compared data to previous health screenings of same population. o Created content and activities that promoted healthy eating and active living.

• Alpha Phi Omega- Fall 2022 Initiate

o Created and participate in community service events in surrounding areas.

• Red Dawg Order, Inc- Chapter Treasurer

o Supported and managed financial structure.

o Negotiated and executed financial transactions as needed, including bank facilities, procedures, fundraising, and documentation review.

• Sonic Boom of the South – Trumpet Section Leader EDUCATION

LEADERSHIP

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