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Store Associate Customer Service

Location:
Maryland
Posted:
April 16, 2023

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Resume:

Christopher B. Jensen (C) 443-***-****

**** ****** ***

Arbutus, MD 21227 adwkwc@r.postjobfree.com

OBJECTIVE

To obtain a position as an estimator/project manager in the construction industry, applying over 28 years of experience gained working in residential and commercial construction.

PROFESSIONAL EXPERIENCE

Finish Werks, Inc. Laurel, MD (Jan 2018 to Oct 2021) Identified cost tends to assist management in cost reduction and process improvement efforts. Performed material takeoffs for accurate cost analysis. Performed change order and cost control management. Identified, developed, and created opportunities for process and system improvements to maximize estimation accuracy and efficiency. Performed critical path project scheduling that established logical construction sequencing in order to complete projects on time and under budget. Proactive in addressing delays on the construction site that were a result of bad weather, material and equipment delivery issues, emergencies, etc. Implemented effective floor plan design to accommodate modular construction and structural integrity. Successfully managed construction sequences for modular set crews and subcontractors. Interviewed and hired local contractors; interviews involved evaluating contractors experience and references. Performed quality analysis and quality control (QA/QC) and managed and resolved QA/QC issues to ensure that work was performed in compliance with local building code and national building standards. Coordinated and scheduled local government site and building inspections. Provided technical direction on projects to company department heads and project managers. Home Depot at Home Services Atlanta, GA (Oct 2016 to Dec 2017) Run sales appointments from store associate generated leads. Close sales appointments and generate all contract paperwork. Measure and calculate material take offs for all contract and estimates. Follow-up with customers and staff to ensure proper production standards are met. Perform lead generation on a daily basis in and outside of the store environment. Manage installation and post-installation inspection. Ahern Rentals Inc. Las Vegas, NV (2014 to Sept 2016) Generate new business by meeting and calling on prospective clients. Manage existing accounts by providing excellent customer service. Interact with clients on a daily basis to provide advice by utilizing past experience. Help customers to evaluate on site situations as to provide the proper equipment needed to complete a multitude of tasks. Negotiate contract pricing to provide cost effective and reasonable contracts to customers. Proficient with all construction equipment and its capabilities. Jensen Construction Company Catonsville, Maryland (2007 to 2013) Own and operate home improvement and remodeling company. Daily responsibilities include:

● Market and sell services through advertising online, repeat business, networking, and word-of-mouth. Answer phone calls from potential customers, discuss services that I can provide to meet their needs, and schedule time to meet.

● Meet with customers to get an idea of the type of project they have in mind. Prepare sketches and estimate the amount of materials required for the project. Look at several options on materials in various costs ranges and qualities, help customer identify what works in their budget, provide a cost estimate, and negotiate final price.

● Meet with wholesalers and distributors and purchase materials, identify delivery times, and schedule work with customer.

● Staff and manage projects, and schedule and manage subcontractors.

● Specific types of projects include:

o Windows

o Kitchens

o Bathrooms

o Basement Build-outs

o Custom Decks

o Room Additions

o Painting

o Doors

o Framing

Christopher B. Jensen

adwkwc@r.postjobfree.com Page 2 of 2 (C) 443-***-**** o Drywall

o Electric

o Plumbing

● Planning

ProHome Metro DC Catlett, Virginia (2001 to 2007)

Worked for third party warranty management company evaluating new residential construction homeowner claims. Daily responsibilities included:

● Work with office staff to schedule appointments.

● Meet with homeowners to discuss interior and exterior claims.

● Evaluate damage, take digital photographs, and document claims.

● Discuss with homeowner in warrantee and out-of-warranty claims.

● Meet weekly with home builders to discuss new and existing claims in warrantee. Builder would decide what work to perform themselves or under warranty.

● Schedule warrantee work with home owner and follow-up on and document completed work. William Detty Company Great Falls, Virginia (1997 to 2001) Employed by developer building multi-million dollar homes. Worked as project superintendent responsible for single home construction. Responsible for single home construction from start to finish.

● Reviewed approved and permitted set of site and architectural plans at the start of each project.

● Established and monitored sediment and erosion control devices, including silt fences.

● Identified critical path items and scheduled and coordinated with subcontractors to keep project on schedule. Managed weather- related delays.

● Managed the following subcontractors:

o Site-related: site grading, well & septic, excavating, landscaping, paving, and concrete. o Building-related: foundation, plumbing, electrical, HVAC, carpentry, drywall, insulation, painting, flooring, roofing, and siding

● Performed safety orientation with subcontractors new to the project.

● Worked with County site, building, electrical, plumbing, HVAC, and fire inspectors as needed and addressed their concerns.

● Resolved material disputes.

● Scheduled final inspections with County inspections and obtained foundation, plumbing, electrical, HVAC, framing, and occupancy permits.

● Performed pre-closing walk through with homeowners and completed repairs to warranty standards and homeowner satisfaction. Helfrich Construction Catonsville, Maryland (1992 to 1997) Worked as a carpenter learning the trade. Work tasks included framing, trim, drywall, finishing, and roofing. Started out as a helper and moved up to lead carpenter.

Cearfoss Construction Company Arbutus, Maryland (1986 to 1992) Worked as a welder/ironworker erecting pre-engineered metal buildings. EDUCATION

Computer Aided Drafting Technical School – Baltimore, MD, Graduated 1994 Catonsville Community College – Astronomy/Business & Project Management, Catonsville, MD, 1983 – 1985 High School Diploma – Catonsville High School, Graduated 1981 Certification in Welding – Western Vocational Technical Center – Arbutus, MD, 1979 – 1981, Graduated with top 10 honors AFFILIATIONS

American Water Works Association

Water Environment Federation

SOFTWARE

MS Office, AS 400 Rental Software, Auto Cad, Co-Construct



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