Service Associate Customer
Resume:
JESUS MANUEL GONZALEZ
*******@*****.***
OBJECTIVE
Work in an organization of innovative and progressive ideas. Be part of a dedicated team in a professional and organization and accept challenging positions which encourages growth and excellence and performance is rewarded with higher responsibilities. EXPERIENCE
CVS Pharmacy Store 6160 South Miami, Fl (June 2022-February 2023) Operation Manager
• Operational activities at every level of an organization.
• Duties include hiring and training employees and managing quality assurance programs.
• Strategizes process improvements to ensure everyone completes their tasks on schedule
• Provide exceptional customer service.
Lowe’s Kendall, Fl (July 2021-June 2022)
Pro Service Specialist
• Serves as an expert, explaining the specifications and features of a product or service with the goal of closing a sale.
• Provides exceptional consultative service to customers and confirms their needs are met before living the store.
• Pro focuses on external account and outsides sales and services. Lowe’s Kendall, Fl (Sept 2019 - July2021)
Appliance Sale Specialist
• Serves as an expert, explaining the specifications and features of a product or service.
• Also responsible for executing orders and projects in their area. Lowe’s Kendall, Fl (February 2018- Sept 2019)
Customer Service Associate IV
• Help customers with their needs as well as conduct inventory on a daily basis
• Supervise customer service associate level I employees
• Down stock inventory on a weekly basis
Scott’s Miracle Gro Miami, Fl (Sep. 2018 – Feb. 2019) Part-Time Associate
• Down stocked inventory on a weekly basis
PDVSA, Monagas, Venezuela (2008-2017)
Operator of emergency control and industrial safety
• Oil exploration and production. Design of systems against industrial fires. Elaboration of risk analysis. Coordinate inspection work for alarm and fire systems in storage facilities and raw refining process. Instructor for the security training and rescue teams programs for PDVSA’s contractor’s personnel.
AB Proyectos e Inspecciones Anzoátegui, Venezuela (2007-2008) Coordinator of industrial safety and occupational hygiene
• Developed security plans based on the company’s projects. This company provides consulting services for industrial projects in the area of engineering and related activities. Orinoco-Iron Puerto Ordaz, Venezuela (2005-2007)
Industrial safety supervisor
• Perform the position of supervisor occupational safety and hygiene. Orinoco Iron is the largest producer of hot briquetted iron in America EDUCATION AND TRAINING
University Career: Industrial Safety Technician, 2005 (La Salle, Bolivar, Venezuela) Training courses:
• Hazardous materials, emergencies with chlorine. 2014 (Fire School USA corp)
• Technical criteria for the elaboration and previous planning of technological emergencies, 2015 (Petróleos de Venezuela S.A)
• Design of fire-fighting systems based on water and foam, 2014 (V&VR Consultores C.A)
• Critical error reduction techniques (safestart), 2011 (Petrolera Sinovensa)
• Risk map creation, 2010 (Infoing)
• Professional search and rescue in collapsed structures and confined spaces, 2009
(Fire Rescue Department, Merida, Venezuela)
• Control and prevention of oil spills, 2009 (Petróleos de Venezuela S.A)
• Prevention and control of industrial fires, 2008 (Petróleos de Venezuela S.A)
• Vehicular rescue and extrication, 2008 (FUNCAES).
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