Service Representative Customer Support
Resume:
E
Kristen
Edwards
**********@*****.**
m
Tupelo, MS 38804
SUMMARY
My name is Kristen Edwards, I graduate Tupelo High School five months early and decide to Persue college early which taught me a lot in life. I Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS
Content management expertise
Improvement plan knowledge
Experience in leadership
Quantitative skills
Friendly, positive attitude
Critical thinking
Team management
Good work ethic
Planning & organizing
Team building
Organizational skills
Communication
Customer service
EXPERIENCE
Operation Specialist
Tupelo, MS
Cadence Bank/ Mar 2019 to Current
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Collaborated with team leaders to devise and implement solutions for issues and non-conformities.
Maintained positive working relationship with fellow staff and management. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Implemented strategies to take advantage of new opportunities. Monitored operations and reviewed records and metrics to understand company performance.
Customer Service Representative
Tupelo, MS
Iqor/ Nov 2016 to Mar 2019
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Educated customers on special pricing opportunities and company offerings. Crew Trainer
Tupelo, MS
McDonald's / Aug 2014 to Oct 2016
Instructed new team members on correct procedures for operations. Provided constructive feedback and one-on-one coaching to employees. Stayed up to date on requirements of all team positions to optimize training. Kept training materials updated with regulatory, procedural or policy changes. Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status. EDUCATION AND TRAINING
High School Diploma
Tupelo High School May 2015
Tupelo, MS
Psychology
Itawamba Community College Dec 2014
Fulton, MS
GPA
2.9
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