Service Representative Rep
Resume:
Jacqueline Taylor
Dynamic Achiever
Converse, TX
***********@*****.***
Work Experience
Bus Operator
VIA Metropolitan Center
Sept 2022-December 2022
Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
Maintain knowledge of first-aid procedures.
Keep bus interiors clean for passengers.
Read maps and follow written and verbal geographic directions.
Report delays, accidents, or other traffic and transportation situations to dispatcher using telephones, avt/mdl or mobile two-way radios.
Regulate heating, lighting, and ventilation systems for passenger comfort.
Acquisition Specialist/Customer Service Rep
APEX Systems LLC
March 2022-September 2022
Managing and maintaining investor accounts
Engaging through voice and chat maintain investment accounts for USAA Mutual Funds
Maintain vitals documents for investments
Pay close attention to detail on members accounts
Passion for results
Interacting with investment members using Genesys Cloud
Receiving calls from members with 529 ESP accounts
Member web support for online website and mobile app
Investment Specialist
Randstad-San Antonio, TX
September 2021-March 2022
Financial processing of SIMPLE IRA forms for small businesses as well as large corporations. Processing TOA’s for investors of Capital Group Investments.
Pay close attention to detail
Maintain vitals documents for investments
Collect data for investors to invest in American Funds
Data entry of all information combined on incoming fax
Passion for results, resilience, self confidence and desire to do an exceptional job
Work at Home Customer Service Rep
Paramount LLC-Atlanta, GA
June 2021 to September 2021
Answering phone calls for customers of Entergy Power Company
Speak with soft tone complying to the standards of Entergy
Creating and editing customer accounts accordingly
Creating work orders for technicians to complete for customers
Maintain the standards of the company by adhering to all policies
Work at Home Customer Service Rep
Sitel Work At Home LLC-
February 2021 to June 2021
Answering phone calls for customers of Intuit
Speak with soft tone complying to the standards of TurboTax/Intuit for the tax season
Account managing
Creating and editing customer accounts accordingly
Adding orders to customers account when they call in to purchase tax products in a detailed manner
Keeping the standards of the company
Work at Home Customer Service Rep
Alorica Work At Home LLC-Irvine, California
September 2020 to Present
Answering phone calls for customers of QVC
Speak with soft tone complying to the standards of QVC
Account managing
Creating and editing customer accounts
Adding orders to customers account when they call in to purchase items in a detailed manner
Keeping the standards of the company
Assistant Manager
Little Caesars - Virginia Beach, VA
April 2019 to January 2020
Management of cash drawer
Assign task to each employee
Daily inventory reports
Document training of employees
Create and edit employee records
HR Customer Service Representative
Randstad, LLC - Phoenix, AZ
April 2017 to November 2017
Document Scanner/Document Processor
Manpower, LLC - Chandler, AZ
November 2014 to April 2017
Scanned documents for the bank's employee records
● Processed a high volume of document transactions which included some variation and moderately difficult tasks
● Focused on process effectiveness with an emphasis on high quality service and productivity ● Ensured client/Federal guidelines were followed
At Home Customer Service Representative
Teletech, LLC - Tempe, AZ
October 2014 to November 2014
High quality customer interactions in a chat/written environment that focus on creating "Net Promoters"
● Utilize and leverage resources to seek out and deliver the right answer to the customer ● Documented what had been done to help the customer and properly escalate issues that do not have a known resolution.
● Used privacy and security guidelines in modifying customer account passwords and data ● Clear, concise written communication in a customer friendly language
Office Assistant
Mary's Mission & Development Center - Mesa, AZ
July 2013 to April 2014
Researched and analyzed industry dynamics, reporting trends to management ● Created press releases, presentations, grants and marketing materials
● Coordinated and tracked customer satisfaction and responsible for social media & digital marketing ● Assisted with Coordinating fundraisers and charity events and oversaw office operations in the absence of the Office Manager
Inbound Queue Associate
Aetna/Mercy Care - Phoenix, AZ
January 2007 to May 2012
Build strong customer relationships and loyalty by providing customers with knowledgeable, consistent, and exceptional service using Mercy' Care Policy and Procedures manual ● Worked in a team-based environment to accomplish organizational objectives related to continuous improvement and driving sales
● Identified internal customers stated and unstated needs for the most appropriate solution related to managing inpatient facesheets using the appropriate tools and resources
Education
High school diploma
East Forsyth High School
College courses in Accounting
University of Phoenix - Chandler, AZ
Skills
• 40 wpm (Less than 20 year)
• Customer Service (Less than 20 year)
• Excel. (Less than 20 year)
• Microsoft Office (Less than 20 year)
• MS Office (Less than 20 year)
• Office management (Less than 20 year)
• Outlook (Less than 20 year)
• PowerPoint (Less than 20 year)
• Quickbooks (Less than 10 year)
• Quickbooks Pro (Less than 10 year)
• RECEPTIONIST (Less than 10 year)
• RETAIL SALES (Less than 5 year)
• Typing (Less than 20 year)
• Word (Less than 20 year)
• Customer Support
• Customer Care
• Management
• Sales
• training
• Inventory
• Scheduling
Customer Service Research
Intake Interviews Quickbooks Pro
Office management Typing (40 wpm)
Coordinator and Event Planner
Microsoft Office (Word, Excel, PowerPoint
Medical Information
ICD-9, Medical Billing, CPT Coding, ICD-10, Medical Collection, Medical Coding, Medical Terminology
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