Service Agent Representative
Resume:
JERRY
CASTRO
West Hollywood, CA *****
********@*****.***
PROFESSIONAL SUMMARY
Results-driven worker with experience providing exceptional customer service in fast- paced retail environments. Proven track record of increasing sales Highly organized and with excellent communication and problem-solving skills. Career Objective Results-driven worker with experience providing exceptional customer service
SKILLS
Retail Objectives
Retail Transactions
Damaged goods processing
Checkout processing
Sales promotion
EXPERIENCE
Retail Associate
CVS Pharmacy West Hollywood, CA
December 2018 - Current
Assisted customers with product selection and purchasing decisions
Assisted customers with locating items and finding prices
Stocked shelves according to planograms
Supported loss prevention strategies by engaging with guests and reporting suspicious behavior.
Property Manager
Concord Real estate West Hollywood, CA
June 2019 - December 2022
Planned, scheduled, and coordinated general maintenance and major repair projects
Negotiated and executed new leases, renewals, and terminations
Spearheaded property management policies and procedures.
Property Manager
Bell Diversified Management LLC West Hollywood, CA
May 1998 - June 2019
Negotiated and executed new leases, renewals, and terminations
Planned, scheduled, and coordinated general maintenance and major repair projects
Spearheaded property management policies and procedures.
Customer Service Representative/Dispatcher Road side assistance
AAA of Southern California Burbank, California
March 1997 - May 1997
Informed customers of promotions and special offers to increase sales.
Built trusting relationship with customers to better understand needs.
Enhanced customer satisfaction with fast, knowledgeable service.
Anticipated needs and resolved problems to keep customers happy.
Collaborated across departments to resolve customer-related issues.
Call Center Customer Service Agent
Sparkletts Water Company./Mckesson Los Angeles, CA
January 1984 - March 1989
Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
Documented transactions daily in CRM system and completed end-of-day processing requirements.
Improved job knowledge with continuous training and expert use of available knowledge bases.
Met quality and service standards when responding to requests.
Uncovered caller needs using customer interaction models and scripts.
Entered enrollment information in computer system for customer application creation.
EDUCATION
Diploma - Business Administration, los angeles
Los Angeles Business College, California
June 1985
REFERENCES
References Add New Section Advanced Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Clean Available in: WORD PDF Jerry Castro Contact 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Windsor Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References 2023 Available in: WORD PDF Jerry Castro Contact 323-***-**** Phone ********@*****.*** Email West Hollywood, CA 90046 Address, References Corporate Available in: WORD PDF Jerry Castro, References Contact 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Minimalist Available in: WORD PDF Jerry Castro Contact 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Modern Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Chicago Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Milano Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Classic Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Taj Mahal Available in: WORD PDF Jerry Castro Contact 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Elegant Available in: WORD PDF Jerry Castro 323-***-**** ********@*****.*** West Hollywood, CA 90046, References Pantheon Available in: WORD PDF Jerry Castro Phone Number 323-***-**** Email ********@*****.*** Address West Hollywood, CA 90046, References Professional Available in: WORD PDF Jerry Castro Phone 323-***-**** Email ********@*****.*** Address West Hollywood, CA 90046, References
ADDITIONAL INFORMATION
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