Service Specialist Customer
Resume:
Appleton WI *****
*******@*****.***
CHRISTINE GOSZ
OBJECTIVE To work for an organization that values its clients and workers. To assist them with being able to enhance their lives and make it less complicated. PROFESSIONAL
ACHIEVEMENTS
GIVE BACK
Have gone back to Mount Mary University and talked with some classes about being and occupational therapist and travelling.
Volunteered with the program "The Kids Thank You." FIELDWORK SUPERVISOR
Have worked with several students while being a traveling OT in assisting them with their level 2 fieldwork assignments.
AWARDS AND RECOGNITION
Traveler of the year for 2009
Multiple letters from patients with recognition of work SKILLS Entered data to create or update files, mostly using Microsoft Suite. Verified and set up pay roll.
Answered phones and transferred as needed or answered questions if able. Worked with multiple types of electronic charting. Worked with multiple disciplines for maximum benefit of patients. Worked in various settings around the country.
Have taken different types of continuing education to aid with increasing skills.
Recently worked in customer service and scheduled multiple disciplines as well as trouble shoot situations that would come up. WORK HISTORY
CASE COORDINATOR, ALMOST FAMILY
6/2022 – 3/2023
Worked with the company for setting up schedules, input information and change as needed for new clients, make and receive phone calls, assist with new employee orientation, assist with annual trainings for current employees, verify and process payroll and any tasks that were needed.
PATIENT SERVICE SPECIALIST, THEDACARE AT HOME
2/2020 – 1/2022
Managed scheduling for part of the area serviced by TCAH. Took care of the nurses’ scheduling for the North territory for home care and hospice. Also worked with hospice teams in the Fox Valley. Worked with the certified nursing assistants scheduling and troubleshooting with schedules. OCCUPATIONAL THERAPIST, GENERATIONS HOMECARE AND HOSPICE 8/2018 – 1/2020
Worked in home health with occasional work with hospice as patients returned home or to their ALFs to maximize independence and safety. OCCUPATIONAL THERAPIST, SHAWANO HEALTH SERVICES
11/2016 – 8/2018
Worked in skilled nursing to work with rehab patients as well as permanent residents to return to highest level of function.
OCCUPATIONAL THERAPIST, CLUB STAFFING, INC (AMN)
10/2001 – 10/2015
Worked in different types of settings around the country to include home health, hospital, hands, skilled nursing and extended rehab. EDUCATION MOUNT MARY UNIVERSITY, MILWAUKEE WI; BS IN OCCUPATIONAL THERAPY Went to school full time while working full time. Went to school from January 1997 to December 1999. Fieldwork completed in the first 6 months of 2000 to include adult daycare in Milwaukee WI, physical disabilities in Berlin WI and hands in Appleton WI. UNIVERSITY OF WISCONSIN-OSHKOSH, OSHKOSH WI; BS IN SPECIAL EDUCATION Went to school here from September 1983 to May 1988. Worked in this field prior to moving in a different direction.
REFERENCES BEV CARON
Supervisor for North hospice and hospice admit team ***.*****@*********.*** or 920-***-****
TAMMY HUEBNER
HR onboarding specialist
*****.*******@********.*** or 715-***-****
JACQUELINE KOSKI
Former Executive Director Almost Family Menasha WI ***********@*****.*** or 920-***-****
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