Sales Associate Customer Service

Assad Abraham

Sales Development Representative

Boston, Massachusetts *******.*****@*****.*** 617-820-260 lwww.linkedin.com/in/assad-abraham-b72837b0,

Experience

Sneaker Junkies April 2015 - Current

Store Manager Boston, MA

e Optimized employee experience for a team of 8 by implementing a mentorship program,

allowing all employees to develop sales skills & leadership abilitie:

e Collaborate with front-line supervisors to establish and implement overall sales targets,

increasing sales volume to $600k annually.

e@ Document activity for 80 daily customers in CRM, allowing for improved inventory

management based upon purchasing trends.

e Promoted from Sales Associate due to high performance, allowing for increased impact

on store operations and with other team members.

Saks Fifth Avenue April 2013 - March 2015

Personal Stylist Boston, MA

e Acted as a trusted advisor for 60+ clientele, using solution selling techniques to match

them with available products, increasing sales conversion rate to 45%,

e@ Generated brand awareness and positive impressions, resulting in an expanded lead list of

prospective customers.

e Handled objections by suggesting & providing alternatives, and collaborating with other

departments, resulting in ranking as #1 in sales among all personal stylists for June 2014

with $90k in sales volume.

Finish Line Dee. 2012 - April 2013

Sales Associate Cambridge, MA

e Built rapport with customers by applying Discovery techniques, creating opportunities

for & upselling into additional product areas, hitting personal sales targets of 20

customers daily.

e Provided excellent customer service for about 200 daily patrons by checking inventory

within this location and other nearby stores.

Education

Flockjay October 2021

Tech Sales SDR Program Boston, MA

e@ 300+ hours of lead qualification, outbound prospecting, customer research, and industry

mapping.

e@ Mastered techniques in multi-channel outreach, leaving effective voicemails, crafting

persuasive email cadences, objection handling, time management, discovery calls,

and BANT.

University of Massachusetts Boston September 2014 - May 2018

Completed work towards Bachelors Degree in Business Boston, MA

Software & Skills

¢ Software: Zoom, Slack, Salesforce, Salesloft, Loom, Google Suite, Linkedin Sales

Navigator, Microsoft Suite

e Languages: Arabic & French

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