Pharmacy Technician Inbound Customer

LUPE MENDOZA GUERRA

**** ***** **** **** **** Apartment 42, Tucson, Arizona 85741

Cellular • 520-***-**** Email: **************@*****.*** Solutions-oriented and meticulous Pharmacy Technician with 19 years of experience providing excellent patient care in retail and long term care environments. A motivated leader with high integrity standards that utilizes experience, education, and skills to identify potential issues, determine solutions, and ensure the highest patient satisfaction and care. Seeking the opportunity to apply current skills and continue to enhance my skills. Be assured that, given the opportunity, my commitment will be to your company objectives and to the patients you serve while abiding to Federal and state standards and laws.

Core competencies include:

• Effective Verbal and Written

Communication Skills.

• Excellent Patient Care and Relations

• Accuracy and Efficiency

• Strong Organizational Skills

• High Integrity

• Team Player

• Solutions Oriented

• Heavy Emphasis on Safety & Quality Assurance

• Absolute compliance with pharmacy policy and

state and federal laws.

• Fluent in Spanish

• 10-key by Touch and Types 55 Words per minute

• Confident using Windows-based applications

PROFESSIONAL EXPERIENCE

PHARMACY TECHNICIAN, Jun. 2016 – Present

Pharmcare USA Pharmacy, Tucson, AZ

Responsible for ensuring the smooth operation of providing monthly cycle medication refills for over 80 assisted living facilities. Assist pharmacy team in fulfilling new prescription orders for local hospice and skilled nursing facilities.

• Efficiently answer multi-line phone system, e-mail, and e-prescribe to address high volume of order requests from facilities, nurses, and doctors.

• Recognized by management for providing professional and thorough services. PHARMACY TECHNICIAN, Feb. 2012 – Mar. 2015

Medicine Shoppe Pharmacy, Tucson, AZ

Processed and ensured prescription order accuracy and efficiency. Managed monthly refills that consisted of over 20 assisted living facilities within the city. Ensured the accuracy and on-time deliverance of each patient order.

• Packaged and filled orders based on customer needs in vials, bubble packs, and dispills.

• Recognized for accurate and efficient job performance.

• Suggested improvements to current procedures which helped improve efficiency and customer satisfaction.

• Praised by management personnel for customer compliments that praised the high-level of service provided on inbound customer telephone calls and with in-person clients. EDUCATION

PIMA MEDICAL INSTITUTE, Tucson, AZ Nov. 2004

Pharmacy Technician Certification, Honors Graduate with 4.0 GPA REFERENCES

Personal and professional references available upon request.

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