William Middlebrook

*** ***** ******* *****, ********, IL 60067

847-***-****

SUMMARY

37+ years of diverse healthcare information systems experience in product design and development, project consulting, and systems implementation

Designed healthcare patient accounting billing modifications to meet state and site specific needs pertaining to HealthQuest’s state billing products in Illinois, Ohio, Michigan, Tennessee and North Carolina.

32+ years of build experience in HealthQuest Patient Accounting Billing Application

Implemented McKesson’s healthcare information system HealthQuest in a multitude of large Midwest medical centers.

SKILLS

Proficient in HealthQuest Billing Application

Proficient in all aspects of UB04 837I and CMS 1500 837P electronic billing and claims processing requirements.

Proficient in IBM 3090 and IBM ES9000

Proficient in MVS/ESA and DOS/VSE

Proficient in VM/CMS, FileAid, Excel, XEDIT, MVS/JCL, DOS/VSE JCL, FTP, 4GL-MUMPS

Proficient in Windows and ISAM File Management

Command Level CICS

COBOL II

ADS

Assembler

VSAM File Management

Serena ChangeMan

TSO/ISPF

Panvalet

Librarian

EXPERIENCE

7/2001 – Present Allscripts Healthcare Solutions, Inc. - Chicago IL.

Expert Systems Analyst, Allscripts Client Hosting and Technology Solutions Group.

Implemented McKesson’s healthcare information system HealthQuest in a multitude of large Midwest medical centers. This consists of McKesson’s revenue cycle, electronic health records and admission/discharge/transfer applications.

Primary responsibilities included programming support, specification development, technical consulting, implementation of system release upgrades and problem resolution.

Designed healthcare patient accounting billing modifications to meet state and site specific needs pertaining to HealthQuest’s state billing products in Illinois, Ohio and Michigan.

Provided customization of Healthcare systems to client specifications in the areas of revenue cycle, patient management, medical records.

Implemented, validated and specified needed modifications through system release upgrades and product implementation.

Offsite responsibilities included daily customer support of healthcare system and programming support of enhancements to state billing products.

Lead the technical design in the implementation of revenue cycle modifications to meet state and site specific needs of medical centers.

Extensive experience in state and federal healthcare billing and regulatory requirements.

Administered technical consulting services to medical centers in the critical area of accounts receivable conversions.

Supervised, trained and provided technical assistance to staff members of clients.

Served as technical expert/role model/mentor/coach for complex issues for other members of work team.

Instructed, directed and reviewed work of other analyst/programmers to ensure customer’s needs are met and system/data integrity is maintained.

Incorporated strategic thinking into the analysis and design of new systems or modifications to existing systems.

Lead in the functional and technical review of complex projects and assignments.

Accurately determine the needs/requirements of the users/department initiating or recommending appropriate alternatives and solutions.

Ability to distinguish critical needs/problems from less urgent ones.

Followed through from analysis to problem resolution, modifying software as necessary.

Developed new applications to meet business needs and monitors to address issues.

Worked collaboratively with other teams to expedite resolution to problems.

Assured accurate program documentation that will assist others in learning processes and determining problem resolution.

Proficient in all aspects of UB04 837I and CMS 1500 837P electronic billing and claims processing requirements.

Designed and developed a series of interface programs to extract healthcare UB04 and 1500 formatted claims to process electronically to third party vendors.

6/1996 – 7/2001 CIBER Inc.- Pittsburgh, PA

Senior Consultant

Primary responsibilities included programming support, specification development, technical consulting, implementation of system release upgrades and problem resolution.

Provided customization of Healthcare systems to client specifications in the areas of revenue cycle, patient management, medical records and IIP inbound processor interface.

Validated and specified needed modifications through system release upgrades and product implementation.

Responsible for the implementation of psychiatric billing for the Western Psychiatric Institution & Clinic of the University of Pittsburgh Medical Center. This included functional and technical program design in the development of Western Psych's highly customized system to meet financial and patient accounting billing requirements.

Developed new applications to meet business needs and monitors to address issues.

Worked collaboratively with other teams to expedite resolution to problems.

Assured accurate program documentation that will assist others in learning processes and determining problem resolution.

Provided timely status reporting as required or needed on projects.

1984 - 1994 HBO & Company (d.b.a.: Mckesson)- Rolling Meadows, IL.

1986 to 1994 - Senior Programmer Analyst, IBM Mainframe Systems group.

1984 to 1986 - Programmer Analyst.

EDUCATION

Bachelor of Arts in Data Processing- Roosevelt University, Chicago, IL. 1984

Enrolled at Illinois Institute of Technology Master’s program.

ACHIEVEMENTS

C++ programming language. Illinois Institute of Technology

CBT training classes utilizing JAVA programming language.

Excellence through Performance Award for the design and development of a new database product.

Certificate of Achievement for MACRO ASSEMBLER programming.

Six Sigma Yellow Belt certified.

SQL Queries training using McKesson Skillport access.

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