Call Center Time Work

DARLENE VARELA

**** *** ******

La Verne, *****

adwkj7@r.postjobfree.com

Cell 909-***-****

PROFESSIONAL SUMMARY

Business professional with extensive experience in accounting, general ledger, journal entries, accounts receivable, accounts payable, purchasing, and invoice processing seeking new opportunity in Transmission and Distribution. Excellent reputation for being creative, innovative, results oriented, and customer focused. Noted for a diplomatic style achieving win/win results. Strong ethics, interpersonal, and communication skills.

QUALIFICATIONS

Accounting

General Ledger

Journal Entry

Accounts Receivables

Accounts Payables

Purchasing

KEY ACCOMPLISHMENTS

EDUCATION

Mount San Antonio College – Course work in Business Management

Bonita High School Graduate – Diploma Received

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PROFESSIONAL EXPERIENCE

Southern California Edison Company, Santa Ana, CA

Program Project Analyst, CSBU (2017-2018)

Answering main call center for new installs, repairs or removals.

Assigning customer’s requests to appropriate planner.

Tracking and updating each request for approvals for new installs, repairs or removals

Southern California Edison Company, Rosemead, CA

Analyst, Budgets and Accounting, Carrier Solutions (2001-2016)

Directed workflow and served as technical resource to support financial team of 3 Accounting Assistants in coaching, facilitation, consulting, corporate policy, and direction in projects.

Advised, analyzed, reconciled, reviewed, monitored and researched expenditures for department management budgets totaling $257M. Prepared financial reports and performed variance analysis and year-end forecasts.

Reviewed and approved accounting invoice transactions, journal entries and transfer vouchers.

Provided consulting services to management regarding contractual agreements and bids, managed purchasing contracts totaling $50M, wrote and reviewed project plans and budgets and resolved purchasing and invoice issues with customers.

Reviewed supplier proposals for submission and served as liaison to suppliers and SCE Procurement, maintained purchase order contract files, analyzed and monitored monthly expenditures and resolved purchasing contract language issues and invoice billing issues with suppliers.

Developed and implemented process improvement strategies, increasing productivity by 20%.

DARLENE VARELA

Administration of various department programs including educational reimbursements and procurement credit cards.

Processed data requests, researched and located source documents and drafted written responses to the Public Utilities Commission to support request for general rate increase.

Managed internal controls and year-end accruals. Prepare and assist in department audits.

CORPORATE TRAINING

Microsoft Excel

Microsoft Powerpoint

Microsoft Access

SAP

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