Service Representative Customer
Resume:
Andrea Johnson
Jacksonville, FL *****
adwkfz@r.postjobfree.com
Work Experience
Senior Collector
FIS - Jacksonville, FL July 2020-May 2021
● Performed customer’s excellence experience on inbound calls
● process payments waived late fees
● Provided customer’s Accurate billing due dates
● Provide customer’s Accurate account details
● Performed customer’s requests on account documents Processor
Radius Global Solutions - Jacksonville, FL June 2018 - April 2020
● Performed a daily review and reconciled funding documents.
● Assembled files using company policy and procedures.
● Provided proper coding for historical documentation.
● Maintained files and inventories of credit applications and other document archiving and retrieval capabilities.
● Investigated the application information to insure authenticity of applicant's employment history, residential, housing and insurance information.
● Entered codes for computer programs to generate ratios for use in evaluating customer's financial status.
Customer Service Associate
Green Tree Mortgage - Jacksonville, FL October 2010 to June 2018
● Ability to accurately exam, interpret and enter claims
● Ability to perform system research for further investigation
● Examine claims form and other records to determine insurance coverage
● Oversaw Modification of loans verification of all documents
● Performed inbound and outbound calls
Payoff Specialist
RMA - Jacksonville, FL January 2008 to January 2010
● Processed payoff quotes for clients
● Received inbound calls from attorneys, mortgage brokers etc.
● Explained federal state laws regarding repayments penalties
● Contacted unauthorized third parties attempting to obtain payoff quotes. Funder
HSBC - Jacksonville,FL September 2006 to December 2007
● Reconciled funding documents and completed verification on credit application
● Negotiated amounts to fund loans
● Performed wire transfers to lenders
● Maintained and completed credit applications in a timely manner. Credit Officer
HSBC - Jacksonville, FL July 2005 to September 2006
● Determined acceptability for credit applications.
● Reviewed and evaluated documents given for applicants.
● Provided rationales regarding payment decisions made for approvals and denials
● Corresponded with branch managers and the account executive regarding clients. Provider Service Representative
Today’s Staffing - Jacksonville, FL June 2004 to July 2005
● Provided customer service to internal and external customers
● Performed proper coding on Medicare claims.
Teleworker
Convergys - Jacksonville, FL December 2000 to June 2004
● Adjusted claims with 98% accuracy
● Researched overpayments and underpayments
● Voided and reissued checks to providers and members once
● Resolved and reprocessed medical claims
● Provided support
Education
High School Diploma
Robert E. Lee High School - 2000
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