Support Specialist Program Manager

CYNQUETTA DEAN

*************@*****.*** Las Vegas, NV 702-***-**** LinkedIn

Senior Program Manager with 6 years’ experience conducting root cause analysis and research to identify and create solutions for common and complex barriers to business success. Polished in formulating business improvement strategies utilizing software and automated tool development. Adept at aligning critical strategic objectives to ensure work achieves positive project outcomes. Passionate about making people’s daily lives easier through technology. Active volunteer and community member.

ACHIEVEMENTS

Globally tracking towards $40M in entitlement and optimization for 2023 in hardware and software project ideation

Generated an additional unplanned $11M in warehouse software updates in 2022

2022 Diversity, Equity and Inclusion Leader Award

Subject matter expert in kaizens and summits in North America (NA) and European Union (EU)

Led the rollout of a new unified Inbound Receive tool to 130+ sites in NA and EU resulting in $7.2 M in savings in 6 months

Provided financial guidance contributing to an 11% growth trend by developing strategic operational planning

Created an internship program for internal associates saving $30k in total in external training need over 16 weeks

1 of 30 Area Managers in the U.S. and Canada accepted into the Trailblazer Finance program for 2020 cohort

SKILLS

Accelerating Digital Transformations

End to End Automation

Project Management

Value Stream Mapping

Cross Functional Collaboration

IT System Design Research

Infrastructure Optimization

Change Management

Cost Benefit Analysis & Budgets

SQL, Quip, Asana

Software Life Cycle Management

PROFESSIONAL EXPERIENCE

Technology Business Management

Senior Program Manager

March 2022 - Present

Amazon

Las Vegas, NV

Provide overall leadership driving the culture of Lean processes throughout operations utilizing the Lean methodology to respond to the needs of the customer without waste

Driving adoption of end-to-end automation for the global Amazon warehouses

Manage automated Inbound warehouse technology to eliminate human decision making

Develop content and train from Associate to Leadership of the organization on adopting critical Lean tools and Agile practices for automation projects

Collaborate cross functionally to support development of infrastructure automation architecture

Facilitate large scale cross functional kaizen events and summits across North America and the European Union

Spearhead research and conduct data analysis of historical data to identify Key Performance Indicators (KPIs) and create mechanisms to continuously improve the performance of these KPIs across network

Program Manager II October 2020 to February 2022

Amazon Las Vegas, NV

Identify process paths to automate based on various factors: labor, cost, performance and safety

Collaboration with internal teams to provide technical documentation such as flow diagrams, equipment layouts, installation details, schedules and budgets for new automation systems to understand integration impacts on existing processes and building design

Author business cases to introduce automation of the Inbound Network to improve performance

Worked closely with 3 Learning Program Managers for technical scoping to build an interactive training application for warehouse employees

Financial Analyst II January 2020 – September 2020

Amazon Las Vegas, NV

Developed and implemented strategic operational planning recommendations for management

Advised organizational leadership on project selections and prioritizations, cost schedule management, risk management, quality management and resource allocations

Participated in acquisition planning, creating Statements of Work (SOW) and requests for proposals and information

Developed detailed spreadsheets using SQL, Excel, Access, and proprietary finance systems to identify trends for budget development and execution

Area Manager L4/L5 December 2016 – January 2020

Amazon Las Vegas, NV

Managed a team of 100+ hourly associates in the Outbound and Inbound departments at 2 Amazon Fulfillment Centers

Evaluated production levels, quality standards and maintenance actions to identify and address operational issues and maintain target Key Performance Indicators

Reviewed work forecasts and determined productivity requirements to meet overall business goals and objectives

Created automated pre-shift plans to target labor planning expectations based on financial projections

Implemented and supported safety and compliance programs

Continually identify process improvements and implement solutions

Signal Support Specialist 2011 – 2017

Army National Guard Georgia

Performed technical assistance for commanders and staff for signal support systems: computer systems, local area networks, terminal devices, power generators, and vehicles

Tested signal level equipment for operational performance within prescribed tolerances

Handled all troubleshooting tasks for signal support services including radio, wired and battlefield automated systems

Founder 2021 to Present

GirlInvestmentGroup.com Las Vegas, NV

Girl Investment Group (GIG) is my finance blog and a financial education platform for all women and their allies focusing on debt elimination and beginner investing strategy

EDUCATION

Master of Business Administration, General Management 2020

Fitchburg State University Fitchburg, MA

Bachelor of Science, Political Science 2016

Georgia State University Atlanta, GA

COMMUNITY INVOLVEMENT

Pop Up & Community Market Volunteer 2022 – Present

The Just One Project Las Vegas, NV

Removing barriers & increasing access to fresh groceries throughout Southern Nevada

Volunteer 2021 – Present

Hour of Code Las Vegas, NV

Introducing elementary school students to basic programming concepts; creating interactive gaming using Kodable

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