SADE DAVIDS

Customer Service Representative

: 081*******, : adwkey@r.postjobfree.com

: ** ******** ******, ********, ******, KwaZulu-Natal.

D.O.B: 09/03/1998

Gender: Female

Marital Status: Single

Nationality: South

Africa

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-driven Service Representative with strong conflict resolution and time management abilities. Motivated to maintain customer satisfaction and contribute to company success. EMPLOYMENT HISTORY

Durban,

Customer Service Experience/Service Representative - Cci Call Centre Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers.

Clarified customer issues and determined root cause of problems to resolve product or service complaints. Responded to customer requests for products, services and company information.

As well as providing Technical support where needed. Durban, January 2019 - May 2020

Receptionist /Customer Service - Urban Technology/Gruppo Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly.

Managed multiple tasks and met time-sensitive deadlines. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

As well as manage sales.

General Asset Controlling.

August 2017 - August 2018

EDUCATION

SKILLS

REFEREES

Data Capturing.

Durban, December 2020 - Till Date

Customer Service Experience/Service Representative - CapabilityBPO Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Resolved concerns with products or services to help with retention and drive sales.

For 1+years (international clients)

Marketing and Advertising Manager

Administrative Duties

Managerial Duties

I deal with all US GA RT escalations via email and by making outbound calls to hotels on behalf of clients, requesting for a refund.

Responded to customer calls and emails to answer questions about products and services.

Durban, KwaZulu-Natal. January 2022 - November 2016 Mount Currie Senior Secondary School - High School Diploma

(Matric)

Durban, KwaZulu-Natal. January 2017 - January 2019 IQ Academy - Certificate

(Public Administration)

Customer Service Administration/Data

Caputring/Asset Control

Receptionist

Philani Khumalo

Team Leader - CCI Call centre

062*******

Thesen Govender

Owner - Urban Technology

083******* / 067*******

adwkey@r.postjobfree.com

Former Team Leader

adwkey@r.postjobfree.com

Former Boss

Nomvuselelo Ndlovu

Team Leader - CapabilityBPO

067*******

adwkey@r.postjobfree.com

Current Team Leader

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