Customer Service, Phlebotomy, bilingual Spanish.
Resume:
Angelica Moran
Certified Phlebotomy Tech
*****.************@*****.***
Work Experience
Motor Vehicle Representative
CA Department of Motor Vehicles - Santa Ana CA
January 2023 - Present
Customer service, cashiering, interacting with the public, processing driver license, identification cards and real ID applications; verifying documents, making copies, scanning; interacting with coworkers and supervisors in a professional and cordial manner; maintaining work area clean, safe and in orderly conditions. Motor Vehicle Representative
Department of Motor Vehicles - Rancho Cucamonga, CA November 2019 - January 2023
Customer service, data entry; processing driver licenses applications for renewals, duplicates, originals, and Real ID; verifying identity and residency documents; scanning documents; verifying legal presence documents; verifying social security numbers; processing car registration renewals; processing driver license and vehicle record applications; guiding customer while using the touch screen computers to complete their driver license and ID applications, grading exams manually; conducting verbal exams for Spanish speaking customers; upgrading test results in EASE system; making copies; answering customers inquiries; attending weekly training meetings; interacting cordially and professionally with internal and external customers. Motor Vehicle Representative
Department of Motor Vehicles - Costa Mesa, CA
February 2019 - July 2019
Customer service, triage, verifying paperwork for completeness, distributing inventory, writing temporary operating permits, training new employees, guiding customers in the use of touch screen computers, taking pictures, attending mandatory training meetings, translating, interacting with the public, coworkers, supervisors and managers in a courteous and professional manner.
Phlebotomy Services Rep
LabCorp - Newport Beach, CA/Corona CA
April 2014 to December 2017
Customer service, answering phones, data entry, collecting fees for services, making copies, faxing, scanning; collecting blood samples, processing specimens, packing and shipping specimens to the main lab for final testing. Phlebotomy Services Rep
Mindlance - Anaheim Hills, CA
August 2013 to April 2014
Customer service, answering phones, data entry, collecting fees for services, making copies, faxing, scanning; collecting blood samples, processing specimens, packing and shipping specimens to the main lab for final testing. Phlebotomy Services Tech
Quest Diagnostics - Atlanta, GA
March 2010 to December 2012
Customer service, data entry, answering phones, collecting blood samples, collecting fees for lab services, processing specimens, packing specimens to be sent to the main lab for final testing.
Phlebotomy Services Tech
Quest Diagnostics - Orange County, CA
August 2008 to February 2010
Customer service, answering phones, making copies, collecting blood samples, processing specimens, packing specimens to be sent to the main lab for final testing. Education
A.A In Liberal Arts
Fullerton College - Fullerton, CA
June 1996 to May 2003
Certification
Phlebotomy Tech I
State of California
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