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Help Desk System Administrator

Location:
New Iberia, LA, 70560
Salary:
75,000
Posted:
April 15, 2023

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Resume:

Benjamin A. Anderson

*** ****** ****

New Iberia, LA 70563

337-***-****

adwkeg@r.postjobfree.com

IT Systems Administrator/Senior Engineer HNS(F4)

SUMMARY OF QUALIFICATIONS:

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, maintenance, and support. In-depth knowledge and understanding of numerous software packages and operating systems. Readily identify and resolve technical issues and concerns.

A Brief History

I helped small businesses design computer networks to fit their needs and then helped them procure the computers, cabling, switches, routers, etc. along with the operating systems and office software. Then I would build their network and maintain it. Part of this maintenance was user support, which included explaining how things would work together in the network. I also taught small classes for word processing and spreadsheets.

Although I became proficient at a number of programming languages and algorithms, including assembly and machine languages, I have not had to use those skills, aside from the occasional batch file or bash script. However, if needed, I can also troubleshoot code.

Current Skills

Setup and maintain Windows Networks, Windows Server 2003 through Server 2022 as Active Directory domain controllers. Setup and Maintain Windows XP though Windows 11 machines in a network environment. Setup and maintain Microsoft Exchange DAG email servers and Sendmail email servers. Maintain VoIP (Cisco) phone system. Setup and maintain Linux network systems. Setting up and employing SSH and SSH tunneling for remote operations. Setting up and employing local and remote backups using rsync/SSH. Setting and employing Cygwin on MS-Windows workstations and servers for SSH and rsync operations. Setting up and employing static NAT using DD- WRT enhanced routers. Setting up and employing DD-WRT enhanced routers as a wireless repeater/bridge. Setup and maintain various types of routers. Setup and maintain video surveillance systems. Setup and maintain virtual servers, Microsoft, Hyper-V, and Oracle VirtualBox for remote control operations. Install and maintain ERP accounting software. Maintain RFID card-based entry security system. Certifications:

6004-API Certification-Service Station Contractor Safety Qualification, 7003- Background Investigation Approval, 7004-Drug Screen Approval, 7009 - Active Directory for Laptop Use, 7010-API Registration, AP-303, AP-365 Product Training, Alaska Supplemental Training, Algo 8301 Product Training, Antenna Assembly and Mounting, Best Practices for Enterprise Installations, Best Practices for Grounding a HughesNet System, CBA850 Product Training, Churchs Chicken (CHC) Customer Training, Cisco SG220 Product Training, Completing an Enterprise Installation Using the OASIS Mobile Application, Digital Media Display Product Training, Enterprise Installer Professionalism, Enterprise OASIS Simulation, Expectations for Installer Professionalism, FortiAP 221E and 223E Product Training, FortiAP 222E and 224E Product Training, FortiGate 30E Product Training, FortiGate 61E, 61F, 60F, 81E, and 40F Product Series Training, FortiSwitch 124E Product Training, Guidelines to Perform a Quality Installation, HR4700 Product Training, HR4860 Product Training, HS1100 and HS860 Product Training, HS160 Product Training, HT2000 LTE Product Training, HT2000 Product Training, HT2300 Product Training, IBR650C and IBR200 Product Training, Installing the TP-Link Router, International Game Technology (IGT) Repoint Project, Introduction to Field Service Orders (FSOs), JUPITER Installation Standalone Video, Ladder Safety Training 2023, MTA 6328-4 and 8328-4 Product Training, Meraki Product Training, Mesh Wi-Fi Extender, Non-OASIS JUPITER Installation Training, OASIS Installation Extras, OneMain Financial (OMF) Customer Training, Outdoor Wireless Antennas Product Training, Performing a JUPITER Installation, Performing an Enterprise Repair Using OASIS, Polycom VVX 301 Product Training, Polycom VVX 450 Product Training, Polycom VVX D230 Product Training, Repairing a HughesNet Installation, Residential OASIS Simulation, Retail Safety Training 2023, SIM Card Activation and Deactivation, Satmotion Application Training, Standard Enterprise Installations, The Home Depot

(THD) Customer Training, Using the Hughes Installation Package Tool, Using the Installation Verification Tool (IVT), Using the OASIS Mobile Application for a Residential Installation, VeloCloud Edge Product Training, WL3000 Multipath Terminal (Fusion), Wireline Service Training, Zyxel Product Training

Dell Certifications:

Dell 2000 Client 2020 Auth ID: 3268 Dell Product Introduction Dell DSP Navigation of Tools and Portals Dell Client Foundations 2021 Dell DSP Customer Service and Expectations DSP Security and Privacy Foundations 2021 Dell PowerEdge Corrective Maintenance Information Technology Overview Introduction to Dell Technologies Dell 2000 Client Q3 Assessment 2020 (Auth ID: 3271) Dell Storage Corrective Maintenance Dell EMC PowerEdge XE8545 Corrective Maintenance Dell Networking Corrective Maintenance VPLEX Maintenance VPLEX Implementation VPLEX Concepts and Features Metro node Features Metro node Implementation VPLEX Upgrade VPLEX VS2 Migration to VS6 GenU Process Changes Recorded Knowledge Transfer Metro node Concepts VPLEX VS2 Migration to VPLEX VS6 Knowledge Management: SolVe Online & SolVe Desktop V2 Enterprise Project Services Concepts and Features Connectrix B-Series Switch Fabric Virtualization - On Demand Dell EMC PowerEdge Installation Administration and Troubleshooting Dell PowerEdge FX2 Installation, Administration and Troubleshooting Connectrix MDS-Series Switch Zoning - On Demand Brocade (Broadcom) Free SAN e-Learning Connectrix B-Series Switch Tools - On Demand Connectrix B-Series Architecture and Management Overview Connectrix MDS-Series Management Tools Overview Connectrix MDS-Series Switch/Director Initial Setup Tasks Connectrix MDS-Series Switch Fabric Virtualization - On Demand DSP Security and Privacy Foundations 2023 Connectrix MDS-Series Architecture and Management Overview PowerEdge iDRAC Features Brocade Gen7 Products Recorded Knowledge Transfer Connectrix in CloudIQ Connectrix MDS 9396T 96-Port FC_MDS 9148T 48-Port FC with NX-OS 8.3(1) Recorded KT Introduction to the Dell ProDeploy Toolkit Dell EMC PowerEdge VRTX Installation Implementation and Administration Connectrix B-Series Switch Zoning - On Demand Dell Connectrix MDS 9718 NX-OS 8.4.2a Recorded Knowledge Transfer Connectrix MDS-Series Switch Tools - On Demand

also HP and Lenovo certifications.

EDUCATION:

Catholic High School New Iberia, LA

University of Southwestern Louisiana (incomplete)Lafayette, LA

(Computer Science)

PROFESSIONAL EXPERIENCE:

October 2021 to April 2023

Sr. Engineer Hughes at World Wide Tech Services

1993-October 2021

Self-employed IT Consultant and Administrator

Aviation Exteriors, New Iberia, LA 7060

System Administrator

Provided computer help desk support and on hardware/software to end users. General consultation, deployed and maintained email and web servers. JPOIL Company, Lafayette, LA 70503

System Administrator

Provided computer help desk support and on hardware/software to end users. General consultation, deployed and maintained email and web servers. Computer Services and Products, Lafayette, LA 70503 Head of IT Department(Opened and ran store in Oil Center with Chuck Vincent) Designed and approved designs for building of PCs and network installations. Built PCs and installed and maintained computer networks. Performed diagnostics and troubleshooting of system issues. Provided computer help desk support via telephone communications with end-users.

REFERENCES

Barry Hanson

Chief Executive Officer at Scavenger Petroleum Services, Inc. Cell: 661-***-****

adwkeg@r.postjobfree.com

Chip (Benjamin) has been my IT consultant for both my business and personal systems for >20 years. He's resolved every problem that's ever come up, and maintained our systems at optimum performance and reliability. He has, in fact, allowed us to continue using many computers and routers well past their design service date. Excellent service, knowledge, and performance.

Raymond Bernard

President at Aviation Exteriors Louisiana, Inc.(AvEx) Cell: 337-***-****

adwkeg@r.postjobfree.com

Chuck Vincent

Chairman of the Board, Global Data Systems

Cell: 337-***-****

adwkeg@r.postjobfree.com



Contact this candidate