Desk Receptionist Front

ADAMU ALHASSAN GAASABA

Accra Ghana 233********* ***************@*****.***

Summary

Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Deadline-oriented and driven with commitment to excellence. Motivated Hospitality Management student. Friendly with strong drive to succeed.

Skills

Vendor Relations Manager Front Desk Receptionist Housekeeper EXPERIENCE

TROLLEY MARKET GROUP - ACCRA, GHANA

October 2021 – November 2022

Vendor Relations Manager

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Determined staffing requirements and training new employees.

Monitored office supplies to replenish needed inventory before depletion.

Pitched in to help with office tasks during busy periods and staff absences NIOBE SPA - ACCRA, GHANA

February 2021 - April 2021

FRONT DESK RECEPTIONIST

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Responded to inquiries and room requests made online, by phone and via email.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Maintained office equipment, scheduling service to repair issues.

Explained policies and procedures to visitors.

Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.

ACACIA HOTEL - ACCRA, GHANA

January 2019 - December 2020

Housekeeper

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard- to-reach areas.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Laundered sheets and removed stains to restore linens to pristine condition.

Maintained and organized cleaning supplies stock.

Used cleaning chemicals following proper guidelines.

Cleaned building floors by sweeping, mopping and scrubbing.

Performed linen washing, dishwashing, vacuuming, dusting and mopping.

Followed safety procedures when handling materials and discarding waste.

Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.

Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.

Employed deep-cleaning techniques for areas in need of additional sanitation. EDUCATION AND TRAINING

ZENITH UNIVERSITY COLLEGE ACCRA

Diploma in Hospitality Management (CTH-UK) Confederation of Tourism and Hospitality Management December 2019

UNIQUE DATA COMPUTER SYSTEM ACCRA

Certificate Software Engineering September 2013

ADONTENG SENIOR HIGH SCHOOL EASTERN REGION-KOFORIDUA WASSCE Home Economics May 2013

ASHAIMAN NO1 JHS ACCRA

BECE Home Economics June 2010

Languages

English C2 Proficient

Hausa A2 Elementary

Ga A1 Beginner

Dagomba C2 Proficient

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