Call Center Data Entry
Resume:
JOSEPH R DURAN
Waterloo, IA **702
adwkbr@r.postjobfree.com
Objective
To gain employment with a company that can utilize my experience in the workforce that will be mutually beneficial.
Employment History
Customer Experience Rep - 11/2017 to 03/2023 WW Grainger Waterloo, IA As a support team for Grainger sales reps in the field, I took inbound and placed outbound calls to help with pre and post order issues and inquiries with first call resolution. Collector - 04/2015 to 10/2017 CBE Group Cedar Falls, IA Outbound call center to obtain payment for past due bills for our clients. Negotiate payments and set up payment plans that adhere to client programs. Accept payment, data entry, and customer service skills that are required following CBE guidelines.
Customer Service & Sales Rep - 8/2014 to 2/2015 Mediacom Waterloo, IA Front counter first contact with customers to assist with any and all issues and questions about billing, service, and installations. Take payments and reconcile cash drawer and end of shift Customer Care Advocate - 09/2013 – 08/2014 Alliance Data Rio Rancho, NM As an inbound call center for private label credit cards, I assist customers with a wide range of issues and questions regarding their statements, payments, and other concerns. I also assist my supervisor with team projects and am a PAL for new hires after training. Customer Care Specialist - 06/2012 – 07/2013 Samba Safety Albuquerque, NM Assist customers who are calling or emailing questions or issues about our services and resolve their inquiries. Train new users on our system and software/website. Various office duties. Customer Service Associate - 08/2010 - 02/2012 Various Temp Agencies Albuquerque, NM From the Health Insurance industries to Employee Benefits and Pension to all other aspects that encompasses customer relations.
Technical Coordinator - 07/2007 - 05/2010 Verizon Wireless Albuquerque, NM Multi-line call center position providing customer service, billing, and technical issue assistance. Using resources and fact-finding questions to resolve all issue or escalate them. Trained as a Peer Facilitator to assist management implement new and updated procedures to fellow employees.
Contact this candidate