Customer Service Marketing Assistant

Kathy Mascarenas

**** ******** **.

Denver, Colorado 80229

Phone: 720-***-****

E-mail: ********@*****.***

Summary

I am an energetic employee with twenty years of experience in various business settings. I am committed to delivering high quality results with minimal supervision. I am organized, mature and professional. I am seeking a stimulating position with increased responsibility.

Professional Experience

08/2019 – Present Roacho Family

Live-in Nanny/Household Manager Denver, CO

• Provide daytime and occasional overnight care for young children

• Supervise children’s homework and chore

• Plan and shop for family meals

• Prepare and clean up some family meals

• Manage contractors for household repairs and maintenance

• Perform light household cleaning

04/2014- 07/2019 Paulino Gardens Denver, CO

Customer Service

• Answer customer questions regarding plants and products

• Suggestive sell and assist customers with purchases

• Arrange and organize store products for optimum retail presentation

• Maintain overall store cleanliness and presentation

• Manage all social media accounts and in store advertising

04/2016- 05/2018 Homegrown Moving Company Lakewood, CO

Administrative/Marketing Assistant

• Work Remotely

• Point of contact for customer interaction

• Schedule customer appointments

• Maintain customer data base

• Manage and update social media and networking forums

07/2010 – 04/2014 I enjoyed a short retirement after I sold my last Subway. I took some

time off to travel and spend time with my family and friends. I returned to

the work force in 2014, due to unforeseen life circumstances.

06/2001- 07/2010 Subway Sandwiches Westminster, CO

Franchise Owner/Operator

• Oversee day-to-day operations of four Subway restaurants

• Provide and assure excellent customer service

• Interview and hire restaurant employees

• Manage staff payroll and human resource matters

• Perform and maintain product inventory procedures

• Maintain vendor relationships and contracts

Education

2014 Texas A&M University Bryan, TX

Technician Certificate- Horticulture

1981 Fort Lewis College Durango, CO

Bachelor of Arts - English

Skills and Attributes

Interpersonal Communication

• Excellent written and oral communication

• 10+ years of customer service experience

Organization

• Time management- multitasking, creating and meeting deadlines

• Mental organization- attention to detail, problem solving and creative thinking

• Physical organization- bookkeeping, filing, resource management

Technical Skills

• Microsoft Office Suite

• QuickBooks

• AR/AP

• Internet navigation and research

• Social media platforms

Leadership

• 9+ years of management experience

References

Available upon request

Contact this candidate