Service Representative Data Entry

Gisela Salermo

305-***-**** *****@***.*** Richlands, NC 28574

EXPERIENCE

CUSTOMER SERVICE, CUSTOMER SERVICE REPRESENTATIVE

Cognizant, November 2022-Present

Success in translation Spanish/Englsh, and payroll computing for a restaurant chain and the trucking company, helped reset phone device, pay bills, make sure their services are working, unlock devices

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Answer calls to help members pay their premiums, finding how much their copay, use of 2 monitors, find thier new

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• PCP,& find other providers

CUSTOMER SERVICE REPRESENTATIVE

VXI Global Solutions, September 2021-November 2022 Answer calls help make transportation appointments, confirm rides for patients and transportation providers, make sure when doing gas reimbursement the patient or driver gets paid using 2 monitors.

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• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Teleperformance, July 2021-August 2021

• Answer calls to make sure the customer is getting charged correctly

• Make sure bill is up to date off have any questions

• Make sure they have the most recent SIM card since Sprint is now part of T-mobile. CASHIER

Wendys, January 2011-January 2011

• Collected money from what customer ordered.Ensure their orders were done correctly

• Ensuring the satisfaction of each customer until they were served and seated. ENUMERATOR

US Cenus Bureau, January 2010-January 2010

• Went to peoples homes recorded their information that I was given. FUNERAL ATTENDANT

Caballero Rivero Funeral Home, January 2007-January 2008

• Collected money from customers for pre-arrangements for funeral and burial arrangements

• Also allowed an open ear to families of the departed during their viewing

• Answering and routing to varies departments.

ESOL TUTOR

Craven County School System, January 2001-January 2002

• Assisted students in learning English as a second language from varies countries. EDUCATION

MICROSOFT OFFICE CERTIFIED, Homestead, FL

South Dade Adult Center, April 2001

HIGH SCHOOL DIPLOMA, Homestead, FL

Homestead Senior High, June 1992

SKILLS

Sales-10+ Years Interpretation-10+ Years Multi-Line Phone Systems-10+ Years HIPAA-10+ Years Medical Terminology-3 Years Negotiation-Less Than 1 Year Translation-10+ Years Teaching-10+ Years Administrative Experience-5 Years Medical Scheduling-1 Year Math-5 Years Hospital Experience-Less Than 1 Year Medical Records-9 Years Windows-10+ Years Clerical Experience-10+ Years Computer Operation-10+ Years Quality Assurance-5 Years Medical Office Experience-10+ Years Triage-10+ Years 4G/LTE-Less Than 1 Year Microsoft Excel-10+ Years Phone Etiquette-10+ Years Analysis Skills-2 Years Bilingual-10+ Years Vital Signs-10+ Years 3G-Less Than 1 Year Patient Care-10+ Years Computer Networking-3 Years Telecommunication 10+ Years Live Chat Customer Support Troubleshooting Certifications / Licenses Microsoft Office Specialist April 2021 To Present Excel, Word, PowerPoint,Outlook CERTIFICATIONS

Network Support Insurance Verification Customer

Service-10+ years Team Member-10+ years Food

Service-10+ years Fast Food-10+ years Food Prep-10+ years Spanish-10+ years Microsoft Powerpoint-10+

years Tutoring-10+ years Multilingual-10+ years Food Safety-10+ years Data entry-10+ years English-10+

years

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LANGUAGES

English

Bilingual

• Spanish

Fluent

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