Office Assistant Call Center, Driver, Government
Resume:
Christina Tillman (Gaddis)
Youth Programming and Office Administration
Washington, DC 20019
adwk6n@r.postjobfree.com
Experienced Office Assistant/Administrator with 13 years of diverse experience in military and private industry. Outstanding organizational and office administration skills, including financial management, personnel management, database expertise, and technical support/IT capabilities. Excellent oral and written communication skills. Skilled in all aspects of office operations. Able to establish priorities and implement solutions and decisions to achieve both immediate and long-term goals. Administrative Expertise: Maintain administrative office flow. Track and maintain files; manage correspondence and information; maintain inventory, Procure office equipment and supplies. Secretarial Skills: Keyboard 45-55 WPM with an error rate of 3. Experience with stenography, tablets, audio/visual devices, and duplicating and facsimile machines. Computer and Database Skills: Create, establish, and maintain databases in support of operations using a LAN and laptop or desktop computers. Certified in Microsoft Office 365. Finance and Accounting: Experience with budget, payroll, and accounting as well as software. Research and Analysis: Qualitative and quantitative analysis of information for management using Excel spreadsheets. Adept at researching, analyzing, extracting, and archiving data for development reports and subject-matter files.
Contracting & Procurement: Currently won and maintained government contract/partnership with DC Department of Parks and Recreation, DC Department of Employment Services and the Office of the School Superintendent. Responsible for expanding contract from summer months, into year around instruction and operation.
Specialized Training: CompTia Security+ via ITU online, Cybersecurity Analyst (CySA+) via ITU online, Certified in Microsoft Office, Microsoft Windows 10, Privileged Access Management, and Intro to Cybersecurity.
Communication Skills: Polished oral and written communication skills. Well developed interpersonal skills. At ease interacting with top leadership/executives, government leaders, clients, customers and vendors.
Willing to relocate to: Alexandria, VA - Lorton, VA - Woodbridge, VA Authorized to work in the US for any employer
Work Experience
Youth Specialist-Director
Lip Nation Media - Washington, DC
April 2018 to Present
I am responsible for all graphic designs including YouTube banners and thumbnails, content creation, marketing and advertising strategy, tech support and event planning. This summer 2021, we hosted a SYEP site where we taught the students how to produce music on FL Studio. In this position I did deployment by preparing the students devices with the necessary software, and ensuring that it was the correct version for device. They were super thrilled to actually learn a marketable skill. I was sure to include how to use these skills in other areas of the workforce to help maximize on their skillset. I was personally responsible for all course curriculum, all HR roles and even some instruction due to being short staffed due to Covid-19.
Help Desk Technician
Michael Produce - Clinton, MD
May 2014 to April 2018
• Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Maintains a troubleshooting tracking log ensuring timely resolution of problems
• Acquires basic skills to perform routine tasks
• Work is prescribed and completed with little autonomy
• Works with either close or minimal supervision or under clearly defined procedures
• Develops skills to perform basic activities in own job
• Understands how the assigned duties integrate with others in the team
• Communicate effectively to ensure understanding
Wal-Mart Associate
Walmart - Clinton, MD
April 2014 to August 2016
Responsible for sales and cashier duties, stocking, product knowledge, assisting store guests, setup of electronic devices, and back room stocking and cleaning. Office Assistant/Medical
Careco - Washington, DC
February 2012 to May 2014
• Applying knowledge of the various types of software capabilities and functions to resolve problems and complete standard/nonstandard assignments
• Updating database as necessary to add, remove, revise, or replace equipment information and establish or modify preventive maintenance requirements
• Establishing and maintaining subject matter files for supervisor’s use in preparing recommendations for patients and medical providers.
• Producing a variety of recurring reports, charts, and statistical data relating to workload, timeliness, and quality control
• Coordinating with a variety of individual inside and outside of the local organization to determine the appropriate person for responding to patient inquiries. Army National Guard
Army National Guard - Fort Jackson, SC
March 2010 to July 2011
Attended Basic Training in Fort Jackson, SC as a 92Y (Unit Supply Specialist) Also, I held a Security Clearance previous to my honorable/medical discharge. Education
Associate in Arts (AA) in Legal Studies
Catholic University of America - Washington, DC
July 2022 to Present
Some College in Business Administration
Bowie State University
August 2006 to May 2008
General Equivalency Diploma
University of the District of Columbia - Washington, DC June 2006 to July 2006
Skills
• Blogging
• Content Creation
• Digital Marketing
• Public Relations
• Sales Support
• Search Engine Optimization (SEO)
• Social Media Management
• WordPress
• Microsoft Office
• Adobe Photoshop
• Canva
• Marketing
• Facebook Advertising
• Google Analytics
• Proofreading
• Branding
• Email Marketing
• Copywriting
• Web Development
• Content Management
• PPC Campaign Management
• Graphic Design
• Marketing Automation
• Events Management
• Content Development
• User Interface (UI)
• Adobe Creative Suite
• Web Design
• Analytics
• Photography
• Cybersecurity (Less than 1 year)
• IT Technician (Less than 1 year)
• Privileged Access Management (Less than 1 year)
• Mac OS
• System administration
• Computer networking
• technology (10+ years)
• remedy (10+ years)
• Software troubleshooting (1 year)
• hardware troubleshooting (1 year)
• Information security (1 year)
• Analytics (1 year)
• Heat maps (Less than 1 year)
• Coverage Chart (Aggregated) (1 year)
• ATT&CK (Less than 1 year)
• Data Sources
• Abstraction (1 year)
• Framing Assessments (1 year)
• Customer support
• Financial services
• Help desk
• Analysis skills
• IT support
• Human resources
• Administrative & Business Operations (3 years)
• Active Directory
• Teaching (2 years)
• Classroom experience (2 years)
• Classroom management (2 years)
• Google Docs
• Mobile devices
• iOS
• Remote access software
• E-Commerce
• Software deployment (5 years)
• Call center (4 years)
• Phone triage (4 years)
• LAN
• Operating Systems
• HTML5
• Network Support
• Contract management (2 years)
• Payroll management (5 years)
• Course Curriculum (2 years)
• Microsoft Windows
• Administrative experience (8 years)
• Microsoft Excel
• Keyword research
• Conflict management
• Software testing
• Test management tools
• IT
• Technology (10+ years)
• Admin Business Operations
• SEO
Languages
• English - Expert
• Spanish - Beginner
Links
http://www.lipnationmedia.com
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E1
March 2010 to May 2010
Attended Basic Training in Fort Jackson, SC as a 92Y (Unit Supply Specialist)(Inventory/Logistics/Office Assistant)
Also, I held a Security Clearance previous to my honorable/medical discharge. Certifications and Licenses
Privileged Access Management
Present
MITRE ATT&CK Defender (MAD) ATT&CK SOC Assessments Certification Training
Present
Microsoft Office Specialist
September 2021 to Present
Microsoft Windows 10
Present
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Member
December 2021 to Present
Order of the Eastern Star
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