Service Representative Prevention Specialist

Summary

Lori Drew

Klamath Falls, OR ***** - 541-***-**** (C) - *********@*****.***

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Experience

Cambia September 2021 to Current

Customer Service Representative

Klamath Falls, OR

• Answered calls

• Solved customer issues accordingly

• Explained benefits per individual in and out of network policies

• Gave out pre-authorization on DME

Fred Meyer October 2011 to November 2021

Loss Prevention Specialist

Portland, OR

• Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.

• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

• Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

• Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.

• Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.

Skills

• Performance improvements

• Supervision and training

• Inventory management

• Cross-functional team management

• Financial document control

• Employee scheduling

• Merchandising familiarity

• Purchasing and planning

American Legion August 2009 to October 2011

General Manager

Klamath Falls, OR

• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

• Oversaw all corporate communications to streamline data and information sharing initiatives.

• Consistently complied with company policies and government regulations.

• Motivated and led team members to work together to achieve targets.

Education and Training

Yucaipa High School June 1986

High School Diploma Yucaipa, CA

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