ROYSTON TERRENCE REMEDIOS

*** ****** **** **

Calgary, AB, T3R-0C3

Tel: 403-***-****, Cell: 403-***-****

E-mail: adwk51@r.postjobfree.com

OBJECTIVE: A dedicated professional with a track record of achievement in retail management and operations. Personal strengths include an attention to detail, excellent motivational skills and a track record of contributing to bottom line profitability and growth.

PROFILE:

Dedicated entrepreneur with a strong work ethic and the ability to build lasting client relationships.

Experienced in retail management, sales budget development, staffing, and cost control.

Detail-oriented, efficient, and organized.

Understand the value of team-based approach.

Strong analytical and problem solving skills.

Excellent written and verbal communication skills.

Highly trustworthy and ethical.

Fluent in English.

Management and Supervision Skills

Well-developed leadership skills exemplified while owner/operating a photography business and coffee bistro.

Experienced in human resource duties such as hiring, scheduling, and training employees.

Recruited, hired, supervised, scheduled, and motivated a staff of up to 35 employees.

Trained service staff to enhance customer service and increase profits through suggestive selling.

Improved productivity and morale by implementing a point-of-sale system for accountability and by instituting effective training programs.

Administrative Support and Technical Skills

Experienced in Microsoft Office Word.

Performed routine administrative duties such as managing multi-line phones, faxing, filing documents and updating client profiles while assisting customers.

Teamwork Skills

Interacted with a wide variety of personalities through work experience.

Maintained team targets and goals while working at United Furniture Warehouse.

Customer Service and Interpersonal Skills

• Excellent interpersonal and communications skills demonstrated in working as a customer service representative and dealing with a diverse clientele.

• Investigated and resolved complaints, ensuring customer satisfaction and repeat business. Taking payments by various methods such as cash, debit cards, credit cards, offering and providing information on our financing and its terms and conditions.

• Opening and closing the store, making sure that all customers in the store were taken care off and did what ever I could to close the sale.

ROYSTON TERRANCE REMEDIOS

PROFESSIONAL EXPERIENCE

Provided valuable feedback and marketing recommendations to Senior Management teams to increase revenue and customer appreciation.

Improved communication skills by finding creative solutions for customers

Increased the customer experience by providing information on new products, warranties, repairs, and services through up selling opportunities.

Delivered results through meeting and exceeding daily targets.

EMPLOYMENT EXPERIENCE

August 15 August 2022 Till Date.

Lowes Canada Calgary.

Responsibilities, Customer Service, Casher, Self Check Out, Appliance Sales Specialist.

May 2005-

Present Sales Manager and Senior Sales Consultant

United Furniture Warehouse, Calgary, AB

Member of Presidents Cup for selling and delivering over a million dollars worth of products.

Trained new employees.

Demonstrated exceptional customer service skills.

February 2009-

March 2020 Sales Consultant

The Brick, Calgary, AB

Highly developed negotiating and closing skills.

Exceptional problem solving and conflict resolution skills demonstrated by handling a variety of customer complaints and personalities with confidence.

June 2004-

February 2005

Merchandiser

The Home Depot, Calgary, AB

Merchandise and maintain various product sets in a retail environment to enhance customer experience, increase sales, and maximize inventory turns.

Worked independently with moderate supervision.

Maintained strong relationships with store personnel, assisting customers, and working as a team.

EDUCATION

1977 High School Diploma

St. Joseph High School, Goa, India

INTERESTS AND ACTIVITIES

Photography, sports, gardening, fishing and camping.

REFERENCES: Available upon request.

ROYSTON TERRENCE REMEDIOS

127 Kinlea Link NW

Calgary, AB, T3R-0C3

Tel: 403-***-****, Cell: 403-***-****

E-mail: adwk51@r.postjobfree.com

OBJECTIVE: A dedicated professional with a track record of achievement in retail management and operations. Personal strengths include an attention to detail, excellent motivational skills and a track record of contributing to bottom line profitability and growth.

PROFILE:

Dedicated entrepreneur with a strong work ethic and the ability to build lasting client relationships.

Experienced in retail management, sales budget development, staffing, and cost control.

Detail-oriented, efficient, and organized.

Understand the value of team-based approach.

Strong analytical and problem solving skills.

Excellent written and verbal communication skills.

Highly trustworthy and ethical.

Fluent in English.

Management and Supervision Skills

Well-developed leadership skills exemplified while owner/operating a photography business and coffee bistro.

Experienced in human resource duties such as hiring, scheduling, and training employees.

Recruited, hired, supervised, scheduled, and motivated a staff of up to 35 employees.

Trained service staff to enhance customer service and increase profits through suggestive selling.

Improved productivity and morale by implementing a point-of-sale system for accountability and by instituting effective training programs.

Administrative Support and Technical Skills

Experienced in Microsoft Office Word.

Performed routine administrative duties such as managing multi-line phones, faxing, filing documents and updating client profiles while assisting customers.

Teamwork Skills

Interacted with a wide variety of personalities through work experience.

Maintained team targets and goals while working at United Furniture Warehouse.

Customer Service and Interpersonal Skills

Excellent interpersonal and communications skills demonstrated in working as a customer service representative and dealing with a diverse clientele.

Investigated and resolved complaints, ensuring customer satisfaction and repeat business. Taking payments by various methods such as cash, debit cards, credit cards, offering and providing information on our financing and its terms and conditions.

Opening and closing the store, making sure that all customers in the store were taken care off and did what ever I could to close the sale.

ROYSTON TERRANCE REMEDIOS

PROFESSIONAL EXPERIENCE

Provided valuable feedback and marketing recommendations to Senior Management teams to increase revenue and customer appreciation.

Improved communication skills by finding creative solutions for customers

Increased the customer experience by providing information on new products, warranties, repairs, and services through up selling opportunities.

Delivered results through meeting and exceeding daily targets.

EMPLOYMENT EXPERIENCE

May 2005-

Present Sales Manager and Senior Sales Consultant

United Furniture Warehouse, Calgary, AB

Member of Presidents Cup for selling and delivering over a million dollars worth of products.

Trained new employees.

Demonstrated exceptional customer service skills.

February 2009-

March 2020 Sales Consultant

The Brick, Calgary, AB

Highly developed negotiating and closing skills.

Exceptional problem solving and conflict resolution skills demonstrated by handling a variety of customer complaints and personalities with confidence.

June 2004-

February 2005

Merchandiser

The Home Depot, Calgary, AB

Merchandise and maintain various product sets in a retail environment to enhance customer experience, increase sales, and maximize inventory turns.

Worked independently with moderate supervision.

Maintained strong relationships with store personnel, assisting customers, and working as a team.

EDUCATION

1977 High School Diploma

St. Joseph High School, Goa, India

INTERESTS AND ACTIVITIES

Photography, sports, gardening, fishing and camping.

REFERENCES: Available upon request.

Contact this candidate