Help Desk Line Cook

JOHN FELIX

321-***-****

************@*****.***

github.com/Johnfednyfelix

linkedin.com/in/johnfelix

EDUCATION

Practical Help Desk Professional Course (PHDP) CourseCareers CERTIFICATIONS

CompTIA A+ (In progress, expected 05/28 [2 months from now]), and/or CourseCareers Practical Help Desk Professional (PHDP) PROJECTS

Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines Source: github.com/Johnfednyfelix/osticket-prereqs Platforms and Technology Used: Azure Virtual Machines, osTicket, IIS, Web Platform Installer, PHP Manager, Microsoft Remote Desktop

Project: Proton VPN configuration utilizing Azure

Source: github.com/Johnfednyfelix/configure-vpn

Platforms and Technology Used: Azure Virtual Machines, Proton VPN, PowerShell, Microsoft Remote Desktop Project: Exploring Azure and Networking Concepts

Source: github.com/Johnfednyfelix/azure-network-protocols Platforms and Technology Used: Azure Virtual Machines, Network Security Groups, WireShark, PowerShell, Microsoft Remote Desktop

EXPERIENCE

Company: Texas Roadhouse August 2016 - Present

Title: Line Cook

● Cooked orders according to company specifications within a 15 minute time frame.

● Prepared orders accurately to reduce loss of product by %80.

● Trained new line cooks.

Company: NBC Sports Grill & Brew November 2018 - June 2019 Title: Line Cook

● Cooked/and Prepared meals following company guidelines and sanitation requirements. SKILLS AND TECHNOLOGIES

Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10, VPN, TCP, TCP/IP, osTicket Support Ticket System

Contact this candidate