Service Representative Auto Auction

LATASHA BEASLEY

***** **** ****** **** *** *** Dallas, TX 75228 Phone 318-***-****

***************@*****.***

To join an organization where I can use my strong analytical skills and knowledge of business processes to benefit the organization’s growth. To leverage my expertise in business to improve operational efficiency and create innovative solutions for a progressive organization

EXPERIENCE

CURRENT

CUSTOMER SERVICE REPRESENTATIVE, STATE FARM

Learning and understanding company insurance products

Answering calls and responding to customer complaints

Accessing customer accounts and policy schedules

Providing customers with detailed information about policies and products

Recommending available products

Typing up complaint reports

Managing the customer complaint database

NOV 19 TO MAR 22

AUTO AUCTION IAA INSURANCE company

Attend & participate in local Dealers Association including meetings & functions

Meeting or exceeding sales goals/targets

Research & resolve settlement-related issues

Other duties as assigned per business needs

Making and receiving inbound and outbound call to storage location

Work together with drivers, dispatchers and management to create the most

effective delivery routes and pickup from homes

APR 22 TO NOV 2019

FNOL FINAL NOTICE OF LOSS, Lynx Service-Irvin, TX

Responds to claim inquiries from Policyholders, Claimants, Claimant Carriers, Agents and Employees for Property and Casualty policies. Handles all loss reports and claim inquiries as a priority

Enters new loss report information, claim documentation and loss details for all Property and Casualty lines of business

Provides services, including repair options, rental reservations, property mitigation, towing, coverage verification and policy information

Oct 2018 to May 2019

ADMINISTRATIVE COORDINATOR, HUMANA - DALLAS, TX

Receiving and answering emails, telephone calls, and mail for the facility

Scheduling appointments for patients, nurses, and doctors

Guiding staff and patients through admissions and correct medical administrative protocols

Checking and verifying information on patient medical records

Monitoring other staff members' performances

Maintaining adequate medical supplies for the facility

Coordinating admissions and discharge of patients

Jun 2017 to Sep 2018

PATIENT CARE TECHNICIAN BAYLOR SCOTT &WHITE - DALLAS, TX

Kept patient rooms clean and organized

Monitored patient health and measuring vital signs

Maintained accurate patient records

Reported any changes in patients' conditions to a registered nurse or physician

Provided emotional support and assisted patients with basic needs such as dietary intake, grooming, and personal hygiene

Dec 2016 to Jun 2017

TRANSPORTER, BAYLOR SCOTT &WHITE/ARAMARK

Assisting patients or lifting patients into wheelchairs or stretchers

Transporting patients to various locations in the hospital for medical procedures

Offering support, encouragement, and solace to patients

Ensuring patients are comfortable and safe during transit

Monitoring the scheduling system for transport requests and completing them promptly

Delivering laboratory specimens, medical equipment, supplies, and mail

Complying with health, safety, and sanitation regulations

EDUCATION

STUDIED CRIMINAL JUSTICE

EASTFIELD COMMUNITY COLLEGE - MESQUITE, TX

GED- WWW. SAMUEL HIGH SCHOOL

SKILLS

Expertise with Microsoft Office software (Word, Excel, Outlook, PowerPoint).

Office skills

Insurance billing

Detail oriented

Ability to multitask

Organized

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