Customer Service Operations Manager

Albrik Mirzakhanian

Katy, TX ***** • 818-***-**** • *********@*****.***

Professional Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Skills

Resolving field problems

Developing working knowledge,industry

regulation,restrictions and codes.

Policy and Procedure Implementation

Directing,overseeing and mentoring

multiple crew

Monitoring department issues and client

complaints.

Project Management

Microsoft Office Suite Expertise

Project Planning

Reading and interpreting blueprints.

Work History

Operations Manager, 09/2019 to Current

Prevent Life Safety – Houston, TX

Effectively manages service department team members,including technicians and leads,including customer service infractions,reports,and repairs to ensure team objective and goals are being carried out in accordance of direction of leadership. Provides highest level of customer service with sales minded attitude while developing lasting customer relationship. Develops working knowledge of industry regulations,restrictions,codes and laws,and ensures operations team and its members adhere to all regulations. Performs job walks with customers as well as effectively read blueprints to ensure accurate scope and thorough take -off's resulting in accurate proposals. Regular audits of work being done and service reports provided to ensure all standards are met and repair work service are carried out effectively,correctly,and thoroughly. This includes regular side visits.

Responsible for hiring,training and mentoring of new current staff. Responsible for developing and carrying out continued employee development and training program including all related safety practices and standards applicable to the job. Sets up and maintains weekly field technician schedule as well as project schedule. Responsible for ordering and managing job materials, inventories and completion of billing jobs once complete in a timely manner.

Responsible for ensuring employee timecards are accurate and approved in a timely manner and subsequent processing of weekly payroll.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Foreman, 02/2019 to 08/2019

Prevent Life Safety – Houston, TX

Duties included reading and interpreting blueprints,reading and planning circuitry diagrams,installing components to architectural and code specifications . Supervised field crews to maximize quality and work efficiency. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Coordinated materials to maintain steady flow and meet productivity objectives. Foreman, 05/2012 to 11/2018

Aria Heat And Air – Los Angeles, CA

Kept accurate records of time and materials used for each job to compile into service reports. Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.

Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.

Installed bypass dampers, low voltage wiring, smoke detectors, split systems and package units in over commercial or residential buildings . Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards.

Education

Bachelor of Business Management : Business Management, 06/2005 Azad University - Tehran,Iran

Certifications

Licensed HVAC Contractor - since 2017

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