Data Entry Package Handler
Resume:
Sierra Hill
Los Angeles, CA *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative NIGHTS
L.A. Care Health Plan - Los Angeles, CA
October 2022 to Present
I worked in the customer solutions department, assisting members with their insurance policy plans helping process payments also,
• giving customer support in both daytime and nighttime
• navigating multiple systems and computers while answering the phone
• effectively giving accurate information, answering calls in a timely manner.
• Strictly remote work from home.
• Created Excel spreadsheets for documentation
• created power points for different sharepoints through Microsoft
• Responsible for ensuring that billing information was officially inputted into the payment system through the IVR system over the phone and online
• Process payments through different payment systems
• Different systems use for payments, salesforce, nice, Cisco Systems CSR RRA agent
UnitedHealth Group - Cypress, CA
October 2021 to Present
Customer service rep
AHT AVERAGE 354
QA Average 98% - 100%
ADH 96.6%
Data entry
Phone etiquette
Health insurance data entry
Credit/debt card processing
Multitasking on the phone and on the computer
Handled between 50-100 calls a day (depending on peak season ) Worked with claims and documentation to approve funding for participants Updating health insurance accounts
Provided excellent customer service
Customer service
Faneuil - Irvine, CA
December 2019 to June 2021
Customer service rep
AHT AVERAGE 450
Data entry
Phone etiquette
Credit/debt card processing
Multitasking on the phone and on the computer
Handled between 50-200+ calls a day
Cashier/Customer Service
Dollar Tree - Whittier, CA
October 2018 to November 2019
money handling
customer service
build rapport with customers
stocking products
inventory
Reconnect / Sales Agent
VXI Global Communications
August 2015 to September 2016
Job Responsibilities:
● Answered calls
● Sold packages via phone
● Customer service
● Data entry
● Retention
● Inbound/Outbound calls
PT Package handler
FedEx
January 2015 to June 2016
Job Responsibilities:
● worked a conveyor belt
● scanning packages loaded and unloaded trucks with packages
● wrote down all the missing stickers information belonging to the customer and client Seasonal package handler
Volt
December 2014 to January 2015
Job Responsibilities:
● scanned packages
● loaded and unloaded trucks with packages
● wrote down all the missing stickers information belonging to the customer
● worked on a conveyor belt
Assistant Manager, Sales Associate Representative
Cricket Wireless
May 2014 to December 2014
Job responsibilities:
● Managed 2 - 3 employees
● Sold products
● Customer Service
● Stock Room (Inventory)
Customer Service Representative
Sitel
January 2014 to May 2014
Job responsibilities:
● Answered phones
● Technical support (Troubleshoot PlayStations
● Customer service
● Inbound/outbound calls
● Sold products via phone
● Data Entry
Sales Associate (seasonal)
Macy's
June 2013 to December 2013
Job Responsibilities:
● customer service
● cashier
● sold products
● support recovery
7. Employer: a home for us
Receptionist
A home for us
July 2012 to September 2013
Job Responsibilities:
● Answered phones
● Took messages
● Filed paperwork
● Greeted guest/clients
● Set up appointments
● Data Entry
Education
Associate in Film production
Art Institute of Los Angeles - Los Angeles, CA
September 2012 to June 2014
High School Diploma
Susan Miller Dorsey high school Los Angeles
September 2009 to June 2012
La Film School
Skills
• Excel (7 years)
• Customer Service (7 years)
• Data Entry (7 years)
• Microsoft (7 years)
• Phones (5 years)
• Retail (4 years)
• Mac OS X (3 years)
• Typing (7 years)
• Telecommunications (6 years)
• Call Center (7 years)
• Crew Member
• Food Service
• Video editing
• Marketing
• Adobe Premiere
• Active Directory
• Microsoft Office
• Technical Support
• Microsoft Windows
• Help Desk
• Claims (2 years)
• Medical billing (1 year)
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