Data Entry Customer Service

Davaun Monteith

Mobile Phone: 631-***-****

Email: *********@*******.***

OBJECTIVE

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Recognize, comprehend and apply social work values and ethics to social issues in client focused practice and demonstrate the ability to effectively and ethically assess client systems for strengths and needs.

WORK EXPERIENCE

Supervisor of Family Advocacy, Community Education, & Outreach: July 2022 –current

Suffolk County Child Advocacy Center Central Islip, NY

Victim Services and Case Management

Responsible for overseeing all daily activities of family advocates to ensure service for active Department of Social Services child abuse cases. Assist staff in completing and timely submission of all program reports. Assist with identifying and bringing resources to the program through community outreach and liaison with providers and other county agencies. Oversee database to ensure timely and accurate entry and maintenance of data. Provide professional support and supervision to staff in areas of childhood trauma and advocacy. Maintain case statistics and provide funders & stakeholders monthly, quarterly and annual statistical reports. Promote measurement strategies to evaluate the effectiveness of the program. Provide trauma informed, victim centered case management services and outreach to minor victims of child maltreatment in Suffolk County, NY. Transport and/or escort clients to court proceeding, medical appointments and other appointments as needed. Document in the CAC database the services required by the client to ensure accurate case records are maintained. Organizes and participates in routine multidisciplinary team meetings and community education to raise awareness of effects of childhood trauma.

Financial Counselor/ Certified Application Counselor: July 2017– July 2022

Northwell Health Southshore University Hospital Bay Shore, NY

Patient Services

Advise and counsel admitted patients of financial responsibility and self-payment obligations. Processes payments, issues patient receipts and maintains collection log of daily activity. Provide general information to hospital colleagues, patients and families and ensures that patients meet financial requirements. Obtain accurate patient demographic and insurance information to provide timely submission of all encounters as well as provide excellent patient focused customer service. Communicate effectively to service delivery areas to maximize patient flow and customer service. Perform financial assessment of patients and assist them and/or their family member(s) in resolving hospital obligations including assisting in obtaining medical insurance through New York State of Health. Establish patients’ pro-rated financial obligations and set-up payment arrangements/contracts. Properly register patients for inpatient and outpatient hospital/emergency room services.

Pediatric Clerk II: June 2012– January 2016

Stony Brook Primary Children’s Service Stony Brook, NY

Patient and Clinical Services

Engage in greeting visitors and directed them to appropriate locations; answer telephone and emails to purpose messages to physicians; perform data entry activities; maintain daily and clinical logs; prepare, update, and maintain patient charts and files; completed medication tickets and pharmacy requisitions; mail patient letters; and deliver supplies and records to an assigned unit. Routinely communicated with patient’s insurance provider to ensure eligibility and acquire physician referrals. Acquired excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to a high standard of excellence.

EDUCATION

Associate Degree,

8/ 2005 – 12/ 2007

Suffolk County Community College Brentwood, NY

Paralegal major and Dean's List Recipient

Bachelor’s Degree,

1/ 2016- 6/ 2018

Molloy College Rockvile Centre, NY

Business Management/ History major and Dean's List Recipient

Master’s Degree,

1/2020- 12/2022

Fordham University Bronx, NY

MSW

Accomplishment

Social Work Intern

EAC-Network 2020-2022

Certification

Trauma Focused -Cognitive Behavioral Therapy

2022

SKILLS

Microsoft

Expert

Excel

Intermediate

Power Point

Expert

Macintosh

Expert

Spreadsheet

Intermediate

Medianalytics

Intermediate

Invision

Intermediate

SMS

Intermediate

Multitasking

Expert

Windows Internet Explorer

Expert

Applied Research

Expert

LANGUAGE

Spanish

Intermediate

Reference upon request

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