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Jermirria Jackson

404-***-**** ***************@*****.*** Atlanta GA

CAREER SUMMARY

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Administrative Skills. Highly valued and respected for expertise and keen insight in following policy in order to obtain desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.

AREAS OF EXPERTIS

Microsoft Office Customer Service Client Relations Data Entry Confidential Correspondence Critical Thinker Reports/Documentation Result Execution Problem-Solving Communication Skills Attention to Detail Conflict Resolution Time Management Process Improvement Administrative Support Strategic Planning Training & Development

PROFESSIONAL SUMMARY

Information Specialist November 2020 - Present

Digital Federal Credit Union

Manage product database and data content, quality checking all documentation for accuracy and integrity.

Meet/exceed all key performance metrics as established by the organization.

Effectively communicate with staff/management to ensure quality of work provided.

Submit recommendations towards process improvement in order to enhance quality of work.

Perform administrative support tasks and proofread reports. Customer Service Representative October 2019 - October 2020 Computer Generated Solutions, Inc

Demonstrated superior customer service and professionalism at all times.

Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.

Proficient navigation through assigned software to complete established tasks and update patient demographics.

Ensure strict compliance with privacy regulations and guidelines.

Participate in meetings for professional development and updates on organizational process.

Provide on-the-job training to new hires and serve as subject matter expert to current staff.

Quality check all documentation for accuracy and data integrity.

Submit recommendations towards process improvement in order to enhance overall efficiencies. Line Worker April 2016 - July 2019

Supplair

Completed fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.

Prepared product for shipment by packing items according to order sheet, inspects finished products for quality and adherence to customer's specifications.

Knowledge of computerized inventory and tracking systems and conduct and manage inventory count.

Communicated with managers in learning, safety and logistics to coordinate policy changes and resolution to problems in the department.

Used forklift to pull orders, working in the receiving and shipping department, picking, packing, and scanning orders using a palletizer and doing inventory.

Excellent knowledge of general warehouse arrangement, item recognition codes, consistently met production standards by accurately completing products orders.

Warehouse Associate July 2014 - January 2016

Contemporary Marketing Group

Pulled and filled orders from paper or computerized member store order requests, matching inventory to order numbers.

Lifted heavy/light weight items and operate forklifts, small hand tools, pallet handlers, and hand trucks.

Stacking and storing merchandise in the appropriate area according to established sequences and procedures. J Jackson

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