Care Representative Case Manager

Deborah Colbert

**** **** ****** *****, ** *****

209-***-****(209)568-9240 -

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Qualifications Summary Comfortable working in a fast-paced environment that demands strong organizational and interpersonal skills. Trustworthy, ethical and professional. Committed to providing superior service. Detail-oriented and resourceful. Many years

steering for San Francisco non-profit organizations specializing in working with diverse populations. Genuine desire to help and motivate others.

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Experience Highlights Professional Services - Performed a vast amount of intake orientations for new clients.

Monitored clients and made sure they were following client protocol. Filed client records, messages, receipts, and other business correspondence.

- Co facilitated substance abuse, anger management and process groups. Distributed mail and mailed letters and packages using USPS, FedEx and UPS. Comfortable using all office machinery and tools. Scheduled client appointments and donor meetings.

Ordered food and beverages for business meetings and banquets. 3 Operated a PBX system for an answering service. Client Services Able to administer medication in an efficient and timely manner. HI CPR and First Aid Certified. - Resolve conflict between clients. Referred clients to shelters, physicians, and other non-profit organizations. Outreach to the homeless, adolescent, and transgender populations. - Educated clients about HIV/AIDS, STDs, safe sex, and available services. - Administered rapid HIV test and counseled individuals regarding the results. - Distributed hygiene kits at a women's shelter.

Non-profit Knowledge u Knowledgeable about Medical coverage. Procured donations; Called potential donors and asked for support. Culturally competent; Proven ability to work with diverse populations. Employment and Volunteer History Night Person Walden House Inc. San Francisco, CA 2010 - present

VOLUNTEER City of Refuge

San Francisco, CA 2000 - present

VOLUNTEER TARC

San Francisco, CA 1999 - 2004

VOLUNTEER Stop AIDS Project

San Francisco, CA 2003 OWNER Johnson's Carpet Cleaning San Francisco, CA 1997 - 2003 Education and Training HIV Outreach and Rapid Testing Atlas Program San Francisco, CA

Maid Training

Sheraton Harbor Island San Diego, CA Carpet Cleaning Certificate Proline Carpet Cleaning San Mateo, CA High School Diploma

Grossmont Foothills HS Santee, CA

Deborah Colbert 95307 ******************@*******.*** Greetings potential employer,

As you look for your next results-oriented consumer care professional, you will find my qualifications in hands on work within the support service field exceptional and at the top of your list. I have a proven ability to identify potentially beneficial institutions, to support preventative measures that will assist consumers in reaching or maintaining their quality-of life goals. As the point person, sparrow heading collaborations with these entities is second nature to my outreaching and case management. This baseline ethic is continuing while I hold to the core mantra or mission of the organization that I represent. I am proficient in providing support in meeting requirements per Social Security, Medi-Cal court mandates, penal institutions and other housing and billing needs.

● My most recent employment was with, The University of California San Francisco, as a Community Health Care Representative. In my prior employment I successfully worked as an interim manager, case manager. I have experience as an advocate for all disadvantaged demographics. In these and various other roles, I have worked alongside peers while treating dual and triple diagnosed consumer populations, Agencies have the propensity to be on bureaucratic or on guard when initial or cold call/contacts are made. I am excellent in moving past these barriers, without diminishing the professional standards of the organization for which I have been entrusted to represent

My teamwork and independent outreaching in the Tenderloin, Mission, Hunters Point and Bayshore areas, make me an ideal candidate for your position, I am grateful to be reviewed by your team and would be excited to be a part of it. I look forward to your contacting me for further discussion in the

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