VERA S. TAYLOR

adwjzk@r.postjobfree.com

**** ****** ***** **************, ** 22401 (H) 540-***-**** (C) 540-***-****

OBJECTIVE: To obtain a position in the Mortgage Underwriting Department and use my 5 years of mortgage experience.

SUMMARY OF ABILITIES

Microsoft Office productivity tools

Trained and certified U.S. Navy Corpsman

Honorably discharged Military Veteran

EDUCATION

Associates Degree in Arts and General Studies Strayer University Raleigh, North Carolina

Completed United States Navy Hospital Corpsman School and received a certificated from the Bureau of Navy Medicine Great Lakes Illinois

Navy and Marine Corps Public Health Center Certificate of Training for the Occupational Hearing Conservation Technician Certification

EMPLOYMENT HISTORY

Navy Federal Credit Union

Member Service Representative IV CCO

Consumer Loan Applications, Loan Servicing, Titles

Mortgage Applications, Mortgage Servicing

September 2014 to present

Focus on member service, provides information on services and products via the telephone to members, third parties, Navy Federal employees and potential members.

Protects member and credit union assets by verifying the identity of the caller and reviewing account information for alerts and account irregularities as well as update and/or correct member records.

Actively listens and/or closely reviews communications to accurately respond to inquiries and account requests, as well as executes first call resolution that may require research, follow-up and return telephone calls.

Explain services, policies, procedures as appropriate on Navy Federal products, as well as provides information on account status and account actions for member’s savings, checking, debit card and other Navy Federal products.

Perform additional responsibilities and maintains job knowledge and skills as required by job level and performs other related duties as assigned.

Second quarter Hi Five winner.

Submitted the highest total dollar amount in 2017 for mortgage applications $115,972,263.00.

Teller Supervisor

Branch Banking and Trust (BB&T)

Stafford, VA

April 2001 to August 2014

Provide full customer service to bank clients. Perform a variety of tasks related to financial planning and administration of accounting systems covering operations and expenses of supported bank activities. When appropriate, provide written feedback to management. Provide statistical and other sampling techniques to review subsidiary accounts, and verify reconciliation with the general ledger which has been satisfactorily accomplished.

Assist branch manager with scheduling, payroll, evaluations for banking associates hiring and interviewing of new associates; supervise nine associates; ensure all internal and external audits are completed.

Manage all monies coming in and out of the bank from the Federal Reserve, which include over one million dollars weekly as well as provide currency and coin to area businesses; complete all transactions with 100% accuracy.

Provide technical assistance and counseling to associates and supervisors concerning routine actions such as separation procedures, including benefit entitlements, health insurance, life insurance and retirement.

Provide associate development support services. Inform the workforce of training opportunities, schedule training courses, answer customer inquiries, and assist with training programs. Provide information to customers concerning automated training databases and enrollment processes of office automation software and provide consultation in the use of database or spreadsheet software. Maintain time and attendance records and general office files. Order supplies, forms publications, and perform various tasks in support of the administrative workload.

Examine forms for completeness, required signatures, and accuracy. Answer routine customer inquiries, explain procedures to customers, and research and resolves routine problems.

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