Data Entry Customer Service

Detail-oriented professional with forty yearsof experienceandaproven knowledge of customer retention, strategic businessplanning and vendor sourcing. Aiming to leverage my abilities to successfullyfill the Customer ServiceRepresentativerole at your company. CUSTOMERSERVICEREPRESENTATIVE— Suburban Propane

Derby, CT,November 2021 - September2022

Handled high call volume and in person customer service

Scheduledpropane deliveries and serviceappointments

Offered customer with current product and serviceinformation

Residentialand Commercial credit check using Experian

Completed account updates in system to maintain current account information

EnergyAssistance- entered enrollment information in system for customer application creation

Accounts Receivables

Dispatch emergency propane LeakandSafetytest and delivery

Instilled calm in customers,managing escalationsand transfers with professionalism

Improved job and product knowledge with continuous training CUSTOMERSERVICEREPRESENTATIVE- TEMPORARY— Atlantic Metals Stratford, CT,September2021 - October 2021

Fielded incoming calls

Organized and maintained office files for easyretrieval

Assistedstaff with resourcesand paperwork to complete assignments CUSTOMERSERVICESCHEDULINGSPECIALIST- TEMPORARYEMPLOYMENTPOSITIONS July2021- August 2021

Updated systemwith customer interactions and transactions

Approached and solved customer concerns and problems

Analyzed and collected customer information to prepare product or servicereports

Interacted with customers to quickly handle escalatedqueriesandcomplaints.

Delivered personalized customer servicerelating to questions and promptly resolved basic problems on customer accounts. THERESAZARNETSKE

Customer Service Specialist

Phone 203-***-****

Email *****************@*****.***

Address Ansonia,CT06401

CAREEROBJECTIVE

EXPERIENCE

CUSTOMERSERVICEREPRESENTATIVE- SALESCOORDINATOR— Red Threads Spaces,LLC North Haven,CT,May 2006 - May 2021

Generatequotes and orders for salesdepartment

Processpurchaseordersfor the construction companies

Working knowledge of Microsoft Word and Excel

Trackorders and perform follow up

GreenLabelKnowledge- L.E.E.D

Leadershipin EnergyandEnvironmentalDesign

Establishand manage customer accounts

Manage executive credit and reference checks

Constant contact updates with salespeople

Processproject and closeout information for construction companies. HIGH SCHOOLDIPLOMA

— Seymour High School - Seymour,CT,

Relevant Coursework

EDUCATION

Business

SKILLS

GreenLabelKnowledge- L.E.E.D.Leadershipin Energyand Environmental Design - 10+ years

Microsoft Office - 10+ years

Excel- 9 years Data Entry and Maintenance

Responding to Difficult Customers Customer Information Databases

Dispatching Workers

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