Service Representative Customer

ANAHJMIA TIMMONS

*** ******* ***** **. *******, Tx 76543 254-***-**** *********@*****.***

Skills Summary

Customer service professional with 4+ years of experience. Efficient at handling various tasks while consistently resolving client issues/concerns in a timely manner. Provides exceptional customer service with customers regularly commending on services received.

● Leadership

● Customer Service

● Microsoft Word, Excel, PowerPoint

● Communication

● Time Management

● Fast Learner

Education

EL CENTRO COLLEGE / Attended 2017

801 Main St. Dallas, TX 75202

UNIVERISTY OF TEXAS AT SAN ANTONIO / Attended 2017 One UTSA Circle San Antonio, TX 78249

ACADEMY OF HEALTH SCIENCES DIPLOMA veterinary sciences / 2015 Veterinary Care Instructional Facility, Jennings Hall Ft. Sam Houston, TX KILLEEN HIGHSCHOOL / 2014

500 N 38th St. Killeen, TX 76543

Experience

Blackboard

Customer Service Representative Killeen, TX Feb 2019 – May 2019

● Resolved all technical customer issues regarding the Blackboard website.

● Encouraged and educated customers on the self-service link to minimize hold times so issues could be resolved in a quicker manner.

● Assisted with password resets

● Read from scripts

Stagecoach Pet Hospital

Receptionist Killeen, TX Jan 2018 – Jul 2018

● Provided over the phone customer service such as booking and canceling appointments, follow up appointment calls, and all other customer needs.

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● Managed cash register

● 90% technical duties / 10% mentorship

● Take payment information and other pertinent information such as addresses and phone numbers

● Created a welcoming environment for patients and owners from beginning to end of appointments. Teleperformance

Customer Service Representative Killeen, TX Aug 2014 – Nov 2014

● Handled all customer relations issues in a gracious manner and in accordance with company policies

● Determined customer needs by asking relevant questions and actively listening to the responses

● Actively pursued personal learning and development opportunities Miscellaneous

Army Reserve

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