Service Representative Administrative Assistant
Resume:
Shyleen Robinson
Staten Island, NY
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher
On Time Medical Transportation - Roselle, NJ
October 2022 to January 2023
Dispatcher for non emergency and occasional emergency calls.
• Maintain high volume phone system with incoming calls from EMTS, traveling nurses and patients with detailed trip info or any other requested information for travel.
• Assisting EMTS with any issues with on hospital floors with patients, physicians and or floor nurses.
• Making sure all EMTS were properly equipped for their daily tasks.
• Coordinate with coworkers to update EMTS/first responders on how to move through different sections of the county’s to avoid any traffic etc.
• Receive non emergency, scheduled and some emergency calls for ambulance services.
• Perform various tasks including context switching, setting up user registers and memory mapping necessary for the process to excite and transfer calls properly and in a timely fashion. Dispatcher/Customer Service
Galaxy Ambulance - South Amboy, NJ
May 2019 to January 2020
Dispatcher/customer service Representative
• Print and schedule daily trips for EMT/drivers, modify schedules if drivers “ NO SHOW” for their shift.
• Interact with insurance companies with patient concerns, requests and address changes to pick up or drop off destinations.
• Work closely with Dr. Office staff and rehab facilities to ensure timely and safe arrivals/departures of patients.
• Answer and direct incoming calls.
• Prepare all applications for interviews.
• Resolved customer issues
• Handled reservations
• Greeted customers
• Managed customer accounts
• Worked in the inbound call center
• Booked appointments for clients
• Responded to inquiries and issues
Skills
• Upselling
• Customer Service
• Sales
• Typing
• Computer Operation
• Live Chat
• Dispatching
• Communication skills
• Phone triage
Assessments
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Familiar
August 2022
Responding to customer situations in a retail setting Full results: Familiar
Administrative assistant/receptionist — Completed
August 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Highly Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Familiar
August 2022
Responding to customer situations with sensitivity Full results: Familiar
Scheduling — Familiar
September 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Work motivation — Proficient
August 2022
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Familiar
August 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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