Research Assistant Customer Service
Resume:
Michael J. Cramer
***** ** ***** **, ***********, WA 98072
970-***-**** **********@*****.***
www.linkedin.com/in/cramertron
• Director • Manager • Supervisor • Technician • Educator • Coach • Consultant
WORK EXPERIENCE
National Veterinary Associates - Center for Bird and Exotic Animal Medicine 2023
●Hospital Manager
oPayroll, benefits, human resources, compensation, legal, and regulatory administration
oPartner with the Managing Veterinarians to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service
oManaging, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment
oMonitor computer systems to resolve technical systems/equipment issues
oChampion for change and implementation of documentation, operational processes, and organizational design best practices using Lean Six Sigma methodology
DDJ Hospitality - Gypsum Concrete & Drywall Subcontractor, IA 2022
●Office Manager, Technician, & Laborer with Partner Option
oUpdated and implemented corporation file organization and IT systems
oProject estimating including project search and identification via Construct Connect platform, blueprint takeoff, cost/profit analysis resulting in bid price, bid letter writing, and submittal
oProject contract review/edits, insurance certification and monthly payment application submittals
oGypsum concrete and acoustical soundmat underlayment installation
oDrywall framing installation
oJobsite management and project labor
Dartmouth Hitchcock Medical Centers, NH 2020 - 2021
●Orthopaedic Clinical Staff Supervisor
oTime split 50/50 between clinical patient care and administrative work
oInter-department project increased dosimetry compliance above national standard >94%; program used to disseminate across hospital organization using Lean Six Sigma methodology
oCoordinated project on developing digital policy and procedure database and designed onboarding program for new hires based on publications to reduce turnover rates
oDirect report to 27 Medical Assistants, Athletic Trainers, and Orthopaedic Technicians
oCoordinated and presented biweekly departmental resource staff meetings
oRoomed patients including taking vitals, wound care as directed by surgical team, assist for injections, laboratory specimen preparation, and coordinating daily clinic flow
Concentra Medical Centers & Occupational Health, CO 2016 - 2020
●Center Operations Director (2018-2020)
oImproved 91% of key performance indicators in 12 months including EBITDA
oPatient satisfaction scores in top 5 of 83 clinics in national region, 18 months
oClinic surpassed bonus criteria for first time in history 4 quarters in a row
oLeadership, management, & admin including staffing, performance reviews, multi-discipline guidance, employee development, and development of repeatable standard operating procedures
oDaily operations including client account support through sales, marketing, and business retention in addition to clinical operations driven by company philosophy and standards
oHands on patient care, vitals, EMR documentation, minor procedures, crisis/complaint resolution, and navigation of workman’s comp environment including insurance payor communications
●Physical Therapy Technician (2016-2018)
oDPT support through patient care including treatments, modalities, and clinical notation
oWorkplace human performance evaluations
oPatient liaison for insurance authorization of treatment services
oMetric driven performance for visit turnaround times and volume by controlling cancellation rates
oStandardized processes by writing a positional operations manual and distributed to sister clinics; trained other colleagues for same position
oCollaboration with insurance companies for authorization of treatment services
ADDITIONAL EXPERIENCE 2008-2015
Aspire Health Concepts Inc., PA
●AspireFIT Director of Exercise Science
International Heart Association of Montana at Providence St. Patrick’s Hospital, MT
●Professional Research Assistant
University of Montana Health and Human Performance Dept., MT
●Teaching Assistant
University of Montana Fitness and Recreation Center, MT
●Campus Rec Facilities Attendant
Montana Center for Work Physiology and Exercise Metabolism, MT
●Professional Research Assistant
University of Montana Health and Human Performance Dept., MT
●Community Exercise Testing Laboratory Coordinator
Monfort Family Human Performance and Research Laboratory, CO
●Research and Teaching Assistant
Monfort Family Human Performance and Research Laboratory, CO
●Internship
Grand Junction Athletic Club, CO
●Assistant Manager/Personal Trainer
EDUCATION
University of Montana, Missoula, MT.
Masters of Science - Health and Human Performance: Applied Exercise Science
Colorado Mesa University, Grand Junction, CO.
Bachelor of Arts - Kinesiology: Exercise Science
CERTIFICATIONS & ORGANIZATIONS
●Registered Orthopaedic Technician (cert. no. 051721052) expires 11/30/2022
●American Heart Association CPR/BLS expires 11/30/2022
●Medical Technician, NH (lic. no. 003247) expires 08/31/2022
●Yellow Belt, Lean Six Sigma 05/01/2021
●The American Society of Orthopedic Professionals, ASOP 11/13/2020
●American College of Sports Medicine, ACSM 03/15/2010
Publications
1.Cramer, MJ., Dumke, CL., Hailes, WS., Cuddy, JS., Ruby, BC. ”Fast Food Results in Similar Post-Exercise Glycogen Recovery and Exercise Performance Compared to Sport Supplements” Int J Sport Nutr Exerc Metab. 2015 Oct;25(5):448-55
Media/Press
1.Michael E. Miller, “Need to recover after a workout? Eat a cheeseburger” The Washington Post, April 2015
2.Ross Pomeroy, “Need to Recover from a Workout? Fast Food Is Just as Effective as Supplements” RealClear Science, March 2015
Presentations
1.“Sport Supplements vs Fast Food Result in Similar Post-Exercise Blood Responses and Subsequent Time-Trial Performance” Cramer, MJ., Dumke, CL., Hailes, WS., Cuddy, JS., Ruby, BC., Poster Presentation Northwest American College of Sports Medicine Annual Conference, Wenatchee, WA. April 2014
2.“Peripheral Artery Disease: Ankle-Brachial Index Assessments” Guest Lecture Exercise Disease and Aging University of Montana, Missoula, MT. March 2014
3.“Sport Supplements vs Fast Food Result in Similar Post-Exercise Blood Responses and Subsequent Time-Trial Performance” Cramer, MJ., Dumke, CL., Hailes, WS., Cuddy, JS., Ruby, BC., Poster Presentation Phi Delta Kappa Phyllis J. Webber School of Education Research Symposium: University of Montana, Missoula, MT. March 2014
4.“Aerobic Fitness: Principles of Exercise Prescription” Guest Lecture University of Montana, Missoula, MT. March 2014
5.“FITT: Principles of Exercise Prescription” Guest Lecture University of Montana, Missoula, MT. September 2013 and February 2014
6.“Systemic Sclerosis With Crescentic Glomerulonephritis: A Case Report” Guest Lecture University of Montana BIOH 462: Principles of Medical Physiology; Missoula, MT. May 2013
7.“Mitochondrial Fission and Fusion: Review of Literature” Guest Lecture University of Montana HHP 529: Advanced Exercise Physiology; Missoula, MT. December 2012
8.“The Relationship Between Grip Strength and Bat Swing Speed in Female Division Two Collegiate Softball Players” Cramer, MJ., Sands, WA., Poster Presentation ACSM Conference; Colorado Springs, CO. March 2012
9.“The Effects of Moderate Alcohol Consumption on Fuel Utilization, Perceived Exertion and Running Performance Between Sexes” Cramer, M., Fritz, K., Skarda, A., Richmeier, J., A., Alumbaugh, B., Auswandon, C., Murray, S., Pettitt, R., Leadbetter, G., Poster Presentation Colorado Mesa University Student Show Case; Colorado Mesa University, Grand Junction, CO. March 2011
10.“The Effects of Moderate Alcohol Consumption on Fuel Utilization, Perceived Exertion and Running Performance Between Sexes” Cramer, M., Fritz, K., Skarda, A., Richmeier, J., A., Alumbaugh, B., Auswandon, C., Murray, S., Pettitt, R., Leadbetter, G., Poster Presentation ACSM Conference; Golden, CO. February 2011
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