Support Representative Service

Brittany Carter

adwjvk@r.postjobfree.com

SUMMARY

Technical Support Representative skilled at receiving complex customer service issues in a timely manner. Adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Highly effective customer service representative with a varied background in tech seeking a challenging position in an industry leading firm.

SKILLS

Patient and diligent

Exceptional telephone etiquette

Troubleshooting proficiency

Vast technical knowledge

Apple Certified Technician

Friendly

Maintains a positive attitude, even in difficult situations.

Able to type 70 wpm with 99% accuracy

EXPERIENCE

Animal Care

Animal Shelter- Anderson, IN

Duties included prepping animals for adoption, administering medications to sick animals, cleaning cages. Duties also included weeding out animals who were not friendly; therefore, they would not make good pets.

Misses, Juniors, Mens

KOHLS-Colorado Springs, CO

Duties included cleaning dressing rooms, working cash register, and being friendly towards customers.

Cashier, decorator, and sales manager

Deluxe Donuts- Anderson, IN

Duties included frosting and filling doughnuts, working the cash register, selling the doughnuts, and making sure the store was clean and organized.

Technical Support Representative

Manpower- Anderson, IN

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

Referred difficult customers to upper management while maintaining positive support with customer.

Informed customer about issue resolution progress.

Assisted customers with technical issues via email, live chat, and telephone.

Researched, resolved, and followed up on customer issues.

Maintained a calm, professional demeanor when faced with high demand, high volume workloads.

Researched, documented, and escalated cases to higher levels of support according to internal procedures.

Reviewed support cases for technical and troubleshooting accuracy.

Identified opportunities to upsell product and services.

Alorica mesa, AZ June 2018- present

outbound call center selling DirecTV packages.

EDUCATION AND TRAINING

Associate of Science, General Studies

Ivy Tech Community College Indianapolis- Anderson, IN

High School Diploma

Anderson High School- Anderson, IN

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