Assistant Store Operations
Resume:
STACY REEVES
Snellville GA ****8
Email: *****************@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated retail manager with diversified experience in all aspect of retail merchandising, product distribution, negotiating sales contract, accounting and reconciling daily cash receipts. Daily opening and closing of store.
EXPERIENCE
Mattress Firm Inc.
Assistant Operations Manager. 11/2021-02/2023
Supervised operations team to support operational excellence and excellent customer service.
Educated operation teams on best practices, company policies and service excellence standard.
Monitored employee productivity and optimized procedures to reduce costs.
Develop productive, profitable and achievement-oriented working environment for employes.
Introduced new methods, practices and system to reduce turnaround time.
Evaluate inspection reports and service tickets and prepare repair invoices.
Developed and maintain operational guidelines for staff.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates
and facilitate open communication.
Leveraged fair employee review evaluation process and staff monitoring to drive performance and job satisfaction.
Goodwill.
Assistant Store Manager. 06/2021-11/2021
Managed Budget and maintain expenditures in accordance with the Agency, department and
Store financial goals.
Hire, train, evaluate, motivate and supervise all store personnel to maintain and exceed the Agency’s operational standards.
Comply with Agency policies and Donor Services, Standard Operation Services (SOP)
And the Agency’s safety and security policies and procedures
Adhere to task outline for the job I am supervising and performing.
Implement and maintain the International Organization for Standard for Standardization process.
Assist and resolve any complaints and communicate with the management team.
Maintain proficiency for task required in all workstations.
Perform and assist in all function completed by store personnel.
Conduct all monthly meetings with store employees.
Managed opening and closing procedures and recommend changes to enhance efficiency of daily
Activities.
Coached sales associates in product specification, sales incentives and selling techniques.
Maintained positive customer relationship by responding quickly to customer concerns.
Rotated merchandise and displays to feature new products and promotions.
Conducted weekly staff meeting to motivate staff members, address concerns, plan improvement
and evaluate progress towards goals.
Reconciled daily sales transaction to balance and log daily revenue.
STACY REEVES (Page 2)
NEIMAN MARCUS GROUP LLC
Shipping and Receiving Manager. 3/2003-8/2020
Boosted team performance with enhanced employee evaluation processes.
Maintained established levels of goods based on sales forecast and demand to
fulfill orders on time.
Divided and categorized cargo received and redirected shipment in response to
customer request.
Maintained strong vendor connections at all stages including arranging pricing and
delivery structures and managing specific shipment or paper work concerns.
Conducted inventory audit with 90% accuracy following company procedures.
Oversaw and motivated team of 4 employees in warehouse to increase efficiency by 90%.
Led warehouse improvement to advance operational efficiencies and increase revenue.
Evaluated supplies and product inventory for quality and quantity issues and returned
Unacceptable materials to vendor to obtain replacement or refund.
Managed daily shipping and receiving over 200 packages.
Effectively used hand held device and computer to record and monitor inventory and
Completed audit to uncover and address inaccuracies.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance
Record consistently arriving to work ready to start.
Developed team communication and information for receiving meetings.
Managed quality assurance programs, including on-site evaluation, internal audits and
customer surveys.
Drove operational improvement that resulted in savings and improved profit margins.
Maintained excellent attendance record,
Kept records up-to-date and accurate with latest data to avoid error in processing or delivery.
Managed freight processing functions, assisting associates with irregularities in store freight.
EDUCATION
Westfield High Graduate
Union College Management Courses (Incomplete)
Military Army Reserve Unit Supply Specialist E-3
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