Data Entry Service Rep
Resume:
ALISHA FARRAL
Indianapolis, IN *****
***********@*****.***
Hello, I have 20 years of experience in customer service and relations. I have a great background working with the mentally and physically challenged. Experienced in handling confidential paperwork, supervising data entry of client accounts, and ability to take accurate biometrics (as in fingerprinting and photo capturing).
EXPERIENCE
BCFORWARD/SEDGWICK
Indianapolis, IN
CUSTOMER SERVICE REP 12/2021 to 05/2022
• Answer inbound calls and registering customers for phililps recall products.
• Assit with any questions and concerns the customer has about the registration.
• Ability to work and toggle between multiple programs all while listining and understanding what the cutomer needs are.
IDEMIA
Indianapolis, IN
Enrollment Agent 11/2013 to 06/2021
• Handled new enrollments by entering customers data and reviewing information.
• Servicing and maintaining up to 50+ customers a day
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Performed and maintenance biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
• Listened to and understood customers' needs, explained and discussed options and outlined best- fit services.
• Trained new enrollment team members in policies and procedures.
• Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
• Provided superior customer service to internal and external customers FAMILY AND SOCIAL SERVICES ADMINATRATION
Indianapolis, IN
Vocational Rehabilitation Secretary 03/2001 to 01/2011
• Managed load of multiple cases on consistent basis.
• Connected individuals with relevant community resources and coordinated referrals.
• Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.
• Documented and filed patient health reports and charts.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
• Maintain accurate and complete fiscal
records
• Clerical skills/knowledge of administrative
and clerical duties
• Skilled with word processing and managing
files and records
• Knowledgeable in Microsoft applications
and Citrix
• Processed claims/invoices for services
received by consumer and provided by
Vocational counselor
• Designated office coordinator for
scanning/paperless system
• Customer follow-up
• Problem resolution
• Troubleshooting
• Analytical
• Flexible
• Work ethic
• Active listening
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA 06/1994
Arsenal Technical High School, Indianapolis, IN
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