Service Representative Insurance Specialist

Clyde E. Browning

*** ******* ** *** ** Palmetto, GA 30268•Email:***************@*****.***•Mobile:704-***-****

SUMMARY

Experienced Sales/Account Manager Professional able to generate a high volume of customer

Acquisition and Retention contacts in a fast-paced environment-while maintaining emphasis on high-quality

B2B service. I have 10+ years of sales and professional assignments and skill-set enhancement experience with a technical aptitude and approach to problem-solving.

WORKPLACE COMPETENCIES

Sales Proposal Creation

Own a Nonprofit Organation

Information Technology (IT) skill set and aptitude for technical System Applications and Products (SAP)

Website Developer knowledge of API (Rest and GraphQL)

Knowledge of Cloud-based technologies and SaaS fundamentals

Superior Organizational and Communications Skills

Demonstrated and Targeted Cold Calling proficiency which yields high close rate

Customer Relationship Management (CRM) Intermediate User

Account Development

Exceptional Customer Experience

Multi-sales period quota attainment achiever

Database Entry and Input

Experienced in Analysis

Superior Organization Skills

Solution Selling

PROFESSIONAL EXPERIENCE

FLEETCOR Technologies (North America) Norcross, GA

2012 – Present

Inside Sales Account Manager (Web Applications)/Account Management/CLM

Generating ~1.7 Million Gallons from customers who otherwise would not have fueled.

Establishing healthy relationships, leading to opportunities to up sell/offer products to customer portfolio.

Proactively reached out to customers declining in fueling consumption and identified/resolved their issues.

Performing Needs Analysis to determine if customers have the correct products-based on their business needs.

Securing company revenue and expanding client portfolios (with an annual quota)with service offerings in excess of 11M fueling gallons (post-sale fuel consumption during 90-day rolling account compensation period)

Average blended performance attainment yield is +95% for the past year (with escalating quotas) while my effective sales attainment for this period=~100+% for all periods worked.

Sell and promote the Fleet Card USA line of card products by proactively developing new account prospects through cold calling, lead nurturing and referral follow-ups for large and small business

2010 – 2012

Customer Service Representative

Assisted with FDR to Comdata VIP conversions, working directly with high volume customer to ensure a smooth transition.

Collaborate with other departments (such as Credit, Fraud, and Operations (Card Delivery) to ensure a smooth start for new clients.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

McDonald’s Corporation (North America) Cheektowaga, NY

2007 – 2010

2nd Assistant Manager

Increased franchise sales in the location by ~6% by lowering drive-thru wait times.

Trained/Developed new-hire crew members and provided ongoing support.

Produced daily, weekly, and monthly reports.

Trained/Developed new-hire staff.

Achieved positive Net Promoter (NPS) Customer Survey results.

Assurant (North America) Duluth, GA

2005 – 2006

Insurance Specialist

Assisted mortgagees of Citi Mortgage update their proof of homeowners insurance.

Proactively called insurance agents/companies to verify coverage.

Issued payments from escrowed accounts to cover annual premiums.

Processed refunds for any force placed policies purchased by Citi Mortgage on behalf of the customer.

HSBC Bank USA (North America) Buffalo, NY

2000 – 2005

Operations Specialist

Handled complex research requests for missing checks and statements.

Processed all research requests from our California offices.

Assigned daily customer requests to our India office to be completed.

PROFESSIONAL SKILLS (Desktop and CRM)

Microsoft Office Suite of Products (i.e., Outlook, Word, EXCEL and PowerPoint); Salesforce.com (CRM) and other proprietary business application tools.

Salesforce.com Power User: Work and perform various salesforce.com standard functional tasks like Account updates, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created and input custom and required data element items based on business need and associated them to the Sales Leader Dashboard.

InsideSales.com User (Sales Acceleration Tool Software)

Website Developer

EDUCATION

Trocare College- Buffalo, NY-Associate of Applied Science Degree (Hospitality Management); 2005

Emerson Vocational High School- Buffalo, NY-Culinary Arts; 2000

RECOGNITION/AWARDS

Top Sales Producer for multiple fiscal years (+100%), and consistently achieved monthly and yearly attainment quotas

FLEETCOR High Achiever 2012

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