Barbara Hofert

**** ********* **** adwjsj@r.postjobfree.com

Cocoa, FL 32922 Phone: 585-***-****

CUSTOMER SERVICE ASSOCIATE/PROFESSIONAL ADMINISTRATIVE SUPPORT

A dedicated, conscientious, organized, efficient professional that has significant experience in both Corporate Settings and Service Industries who requires minimal supervision and direction and is a self-starter and a quick learner that is known for having a strong work ethic

Computer Skills: Proficient in all Microsoft office Products including, but are not limited to: Word; Excel; PowerPoint; Outlook; Email; and Databases.

PROFESSIONAL EXPERIENCE

H&R Block, Merritt Island, FL January 2023 to April 2023

Customer Service Specialist January 2022 to April 2022

Scheduled Appointments

Assisted Tax Preparers

Check In/Out of Clients

Victory Casino Cruises, Cape Canaveral, FL August 2021 to December 2021

Customer Service Specialist

Made Customer Reservations

Answered Customer Concerns and Questions

Ace Hardware, Merritt Island, FL December 2019 to March 2020

Customer Service

Cashed Out Customers and Handled Returns

Assisted Customers in Locating Items

eviCore Healthcare, Melbourne, FL 2018 to 2019

Intake Representative

Assisted Physician Offices and Facilities in Obtaining Authorizations for Imaging Services

Assisted with any Concerns or Issues Related to the Authorization Process

Bob Steele Chevrolet, Cocoa, FL 2016 to 2018

Receptionist/Customer Service Specialist

Assisted Sales Personnel and Maintained Customer Database

Handled Filing, Copying, and Faxing

Assisted with Ordering and Maintaining Office Supplies along with Vehicle and Key Inventory

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Cocoa Beach Internal Medicine Association, Cocoa Beach, FL August 2016 to November 2016

Receptionist

Answered all Calls, Scheduled Appointments, Collected Co-Pays and Reconciled for Deposit

Prepared Super Bills for Patient Appointments and Assisted in Resolving Patient Issues

Additional Responsibilities Included Filing, Copying and Setting Up Patient files

H&R Block, Cocoa Beach, FL January 2016 to April 2016

Customer Service Specialist

Answered Phones, Scheduled Appointments, Processed Payments and Reconciled for Deposit

Assisted Tax Prepares

Other Duties Included Filing, Copying and Setting Up Client Files and Maintaining Office Supplies

Harris Hill Agency, Batavia, NY 2011 to 2015

Customer Service Specialist

Answered Phones, Scheduled Appointments, Processed Payments and Reconciled for Deposit

Dealt Directly with Insurance Companies as well as Department of Motor Vehicles as required

Resolved all Customer Issues, Made Changes to Policies in Accordance with Clients’ requests

ADT Security Services, Rochester, NY 2009 to 2011

Customer Service

Monitored High and Low Alarms (Residental/Commercial) in a Call Center Environment

Responded to Alarms According to Customers’ Instructions and ADT and Responding Authorities

Protocols

Ashley Furniture, Batavia, NY 2007 to 2008

Customer Service

Scheduled Deliveries and Pickups as well as made Tech Appointments

Order Parts as Needed

Mapped all Tech Appointments and Delivery Routes

Truck Support

Professional Driver Institute, Rochester, NY 2005 to 2006

Administrative Support

Completed all Enrollment Agreements and Verified each Student’s Information.

Maintained all Student Files (Transcripts, Attendance and Certificates)

Responsible for Reconciling Monies for Deposit, Assisted with Accounts Payable/Receivable and

Invoicing

Seton Imaging, Buffalo, NY 2003 TO 2005

Administrative Assistant

Scheduled Appointments and Checked In/Out of Patients

Verified Insurance and Billing Information

Compiled All Information Necessary for Billing Insurance Company and/or Patient

Maintained files, Copying, Faxing, Filing and Mail

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Travers & Co., CPAs, Buffalo, NY 1992 to 2002

Executive Administrative Support

Maintained President’s Calendar, Spreadsheets, Client Database

Liaison with Legal and Financial Institutions and Vendors

Assisted Tax Preparers, Filing, Copying, Faxing and Mail

Prepared Leases and Collected Rent for 6 to 15 Apartment Buildings

Assisted with Imaging Companies (MRI, CT, Etc.) Legal, Vendor and Personnel issues

EDUCATION

Core Courses: Genesee Community College, Batavia, NY

Regent’s Diploma: Batavia Senior High School, NY

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