Sales Associate Service Specialist

Christopher D. Viney

Denver, CO ***** • *************@*****.*** • 405-***-****

EDUCATION

University of Oklahoma, Department of Human Relations August 2021 to Present Masters in Human Behavior in Diversity and Inclusion Norman, OK

University of Central Oklahoma, Department of Adult Education and Safety Sciences May 2017 Bachelors in Organizational Leadership Edmond, OK

Rose State College May 2017 Associate of Arts Midwest City, OK

EXPERIENCE

VOLUNTEERS OF AMERICA COLORADO February 2022 to Present Case Manager Denver, CO

Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing.

Develops, directs, and monitors the implementation of quality Housing First/CTI based supportive services tied to housing stability

Facilitate the delivery of appropriate services to residents as indicated by relevant service modalities through an equity lens.

EZCORP, INC. October 2021 to February 2022 Pawn Broker/Sales Associate Denver, CO

Responsible for promoting products and boosting revenue by connecting with customers and effectively communication sales recommendations.

Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.

Effectively communicated with customers about policies, procedures, and loan terms.

Researched electronics and other items online to identify market value, set terms for loans and collateral, including rate, fee and expiration date.

INTEGRIS CORPORATION February 2021 to April 2021 Customer Service Specialist Oklahoma City, OK

Reached out to customers about their hospital billing and arranged payments.

Assisting with medical insurance inquiries.

Collaborating with various insurance agencies pertaining to billing issues.

INTEGRIS MENTAL HEALTH September 2018 to February 2021 Mental Health Team Leader Spencer, OK

Daily collaboration with team members and family members to help develop school work, and community behavioral intervention plans from emotionally behavioral challenged patients

Successfully implemented, monitored, evaluated, completeness and compliance with company rules and regulations. Updated and revised behavioral intervention plans.

Assisted in the design and implementation of crisis counseling and intervention methodology.

Develops and manages learning and organizational development initiatives that align with business goals, and organizational strategies.

CERTIFICATION AND LICENSES

BLS/CPR with First Aid Training

GROUPS/EXTRACURRICULARS

Kappa Alpha Psi. Inc 2019 to Present

Preacher (Pentecostal assembly of the world – Throughout USA) January 2002 to Present

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