PROFILE

Proven leadership ability, highly effective project leader, skilled in all phases of testing in the SDLC. Consistently deliver within time and budget constraints. Champion of innovation and methods refinement, known for constructing and maintaining optimal workflows for achieving / exceeding objectives.

EXPERIENCE

QUALITY ASSURANCE LEAD, PSCU CORP, ST PETERSBURG, FL — MAR 2022 - MAR 2023

•Support a Fraud / Dispute processing system being built by an external development vendor, which will greatly assist customer-facing staff in the credit unions being served by PSCU across the United States.

•Lead testing effort for onshore and offshore resources, to implement full-service interface for credit union users across the United States. This effort stresses integration of vendor-supplied software into native platforms, as well as end-user experience.

•Work with project stakeholders and testing colleagues, continually refine methods to optimize all efforts.

•Initiating and participating in efforts to refine the methods and standards used by the organization.

•Led the successful effort to stabilize a new testing team, joining after a period of high turnover. Introduced best practices and refinements in communication and reporting to raise the profile of the testing team.

•Coordinate and monitor test automation using Selenium, work with specialized staff.

•Tools used include: qTest, Jira, PL/SQL, Oracle, FiServ FDR-3270, FD Query Tool

•Skills leveraged include: Team leadership, status reporting, requirements analysis for functional tasks as well as necessary test data, training / mentoring.

QUALITY ASSURANCE LEAD, EXCELLUS BCBS, ROCHESTER, NY — JAN 2020 - SEP 2021

•Implemented Pega back-office platform to support customer support and marketing applications. This software was built and customized by an external vendor, and the testing effort involved full integration testing as well as end-user simulation.

•Optimized the Test Strategy and Test Plan document templates, as well as the communication strategy for Testing, to ensure proactive interaction with project leads throughout the development cycle.

•Maintained Green status for all projects by adjusting testing efforts according to changes in project scope and resource availability.

•Daily responsibilities include: Managing the overall testing effort (SIT, UAT, Performance Testing, Automation, Regression, Workflow Testing), coordinating the efforts of eight to ten resources (US and India), provide guidance for testing methods, assist with test execution, build and maintain optimal mechanisms for capturing and reporting testing status to project stakeholders.

•Tools used include: HP ALM, HP Agile Manager, Azure DevOps, PL/SQL, Google Chrome, Safari, Microsoft One Note, Word and PowerPoint. Extensive use of Microsoft Excel and HP ALM macros.

•Skills leveraged include: Allocation and coordination of testing resources (onshore and offshore), Workload estimation and forecasting, API and Web Services testing, Workflow, Regression, End-to-End and Performance Testing.

QUALITY ASSURANCE LEAD, HSBC BANK NA, BUFFALO, NY — JUN 2016 - JUN 2019

•Implemented Retail customer onboarding platform, a major revenue generator for the Bank.

•Coordinated system-integration and end-user simulation testing efforts involving a full offshore and onshore staff, creating and executing manual and automated scripts.

•Piloted the Agile methodology for the Bank, introduced the JIRA platform and other best-practices for managing major efforts.

•Devised and implemented significant improvements to the testing workflow, communication practices and status reporting.

•Successfully adjusted testing efforts and procedures to maintain Green status in all projects.

•Daily responsibilities include: Managing Systems Testing effort as well as Performance and Automated testing, coordinating the efforts of ten to twelve resources (US and India) for Systems Testing, provide guidance and coordination for UAT resources and leads, establish the scope for automated testing, coordinate Performance and Regression testing.

•Tools used include: HP ALM, JIRA, PL/SQL, Google Chrome, Safari, Microsoft One Note, Word and PowerPoint. Extensive use of Microsoft Excel and HP ALM macros.

•Skills leveraged include: Allocation and coordination of testing resources (onshore and offshore), Workload estimation and forecasting, Cloud-based software installation, API and Web Services testing, End-to-End testing and methodology, Workflow, Regression and Performance Testing.

QUALITY ASSURANCE LEAD, TEK SYSTEMS ET AL, BUFFALO, NY — JUL 2012 - JUN 2016

•First Niagara Bank, Buffalo, NY (2014 - 2016) Implemented Account-Opening and EMV bank products. Coordinated testing efforts of three to four resources on PC, Cloud and Mobile platforms (iOS, Android). Tools used include HP ALM, Microsoft One Note, Word, PowerPoint. Extensive use of Microsoft Excel and HP ALM macros.

•Blue Cross Blue Shield WNY, Buffalo, NY (2013 - 2014) Implemented an enterprise data warehouse platform for insurance claims. Coordinate Systems / ETL testing efforts of three resources for manual and automated scripts. Tools used include Informatica, SoapUI, Facets, Microsoft Word and PowerPoint. Extensive use of Microsoft Excel.

•Excellus Blue Cross Blue Shield (2012) Implemented Software to integrate ACA-related customer forms into health-care membership platform. Tools include IBM Rational QMS, Microsoft One Note, Word, PowerPoint, and extensive use of Microsoft Excel.

QUALITY ASSURANCE LEAD, HSBC BANK NA, BUFFALO, NY — FEB 2002 - MAR 2012

•Designed and instituted an overall testing and implementation strategy for a large-scale project, focusing on Mainframe application testing.

•Trained department staff in the new methodology and guided initial large-scale testing efforts, which resulted in significant improvement of overall project performance.

•Piloted systems tools for departmental use, such as Quality Center / HP ALM, mainframe job-scheduling software and Microsoft Office tools.

•Daily responsibilities include: Coordinate testing efforts of ten to twelve resources (US, India), provide training and guidance regarding updated methods, receive feedback and provide refinements to the testing workflow.

•Tools used include: HP ALM, Microsoft One Note, Word and PowerPoint. Extensive use of Microsoft Excel and HP ALM macros.

•Skills leveraged include: Allocation and coordination of testing resources, Workload estimation and forecasting, API and Web Services testing, End-to-End testing and methodology, Workflow, Regression and Performance Testing, IBM MVS utilities, COBOL.

EDUCATION

•State University College at Buffalo

•Bachelor of Science, Computer Information Systems (1988)

•Leadership Training Course, completed with honors (1992)

SKILLS

•JIRA, HP Quality Center and ALM, IBM Rational Tools; Microsoft: Excel, Visio, PowerPoint, Access, QA/QC, SDLC Processes: Agile and Waterfall, Defect Life Cycle, SQL, Oracle, SoapUI, Selenium; Integration of Vendor Software, Data Integration, Leadership of End-to-End, Facets, Workflow Automated and Manual testing, User Acceptance Testing. Validation in all platforms: mobile device, web-services, Mainframe, etc.

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