Ese Ovabor

Location Atlanta, GA 612-***-****

Professional Summary

Individual with knowledge of underwriting, loan management, Resolving claim issue and exceptional data entry skills

Individual with superb customer service history and records, skilled multitasked and able to handle analytical experiments with accuracy and speed.

Excellent ability to tolerate and work under pressure/competitive environment for extended period of time, undoubtedly result oriented and focused product builder/ customer service representative

Local resource to Atlanta, GA and available for interview on 24 -48 hours prior notice

Education

Bachelor’s degree (microbiology 2006) Igbinedion university Okada, Nigeria

Master’s in Business Administration (Human resources 2014) Ladoke Akintola University Oyo, Nigeria

Knowledge and Skills

Underwriting and loan management

Claims management

Production experience

Product building & coupling.

strict production deadlines

Work independently

Team member

Resolving claim issue

Warranty Claims

Documentation of claim cases

Managing dispatch issues

Adjusting claims for approval

Compliance management

Product analysis

Microbial culture

Product support,

Excellent communication

Presentation Skills

Accomplishments

Key Accomplishments: Excellence in customer service, product analysis, meeting demands and compliance.

Achieved 100% of quality goals while exceeding production targets by 120% while working on line

Daily/Weekly Token recipient for meeting production demands and exceeding quality/ hourly goals.

Work experience

Epic ATE support: Deliver health /saint alphonsus medical group

Feb 2022- till date

Ambulatory support for paediatrics

Scheduling of patients appointments

System navigation

Medical aide

Medication/ order management

Documentation of treatment plan

Management of patients chart

Care giver responsibilities

Administering prescribed medications to patients and residents

Deliver health Solutions

Evara Dental community Healthcare April 25 2022 (Contract)

Ambulatory support for outpatient

ATE dental support for providers

Epic ATE support

Dental support

Care giver duties

System Navigation support

Data entry and smart text /phrases coaching

WICKSHIRE SENIOR LIVING Jan 2022 - Date

Care Partner/ Care giver

*Coordinating with health care experts to learn about the seniors/patients' specific care plans and assisting them in their daily hygienic tasks such as bathing.

*Assisting Seniors to plan and organize their daily routines

*Providing support and companionship

*Laising between Seniors and Family members

*Event planning to suit the needs of members

* Scheduling appointments for /with seniors

*Other duties as assigned by management.

[1]

Support Analyst/ Customer advisor representative '-Concentrix Corporation (WFH) Fremont, CA

Jan 2021 -Feb 2022

Subject matter expert for quickbooks and turbo tax

Data Support / Financial system analyst

• Implementing process improvements

• Delivery and support for the organization's reconciliation and journal entry tools

Payroll management and account reconciliation.

Backing up and restoring of Data

• Subject matter expert and providing chat coach assistance for new hires

• Journal entries, account reconciliations, match sets, and financial close tasks.

Data service specialist

Product support specialist for Intuit Turbotax, Intuit Proseries and intuit QuickBooks

Taking inbound calls to answer customer’s questions

Software and Account navigation

Assisting customers with Data entry and password resets

Providing Technical- support assistance /screen share for customers

Product recommendations

Resolving basic and complex software/program issues

Assistance with forms 1099 and 1098 entries

Merging company files for businesses

Installing and uninstalling programs

Repairing program updates

Liaising with tax professionals and preparers to fix common tax forms issues

Customer Service Representative/Executive Assistant Teletech

Oct 2020 - Nov 2021

Managed group MD's portfolio

Data entry and warranty claims for repaired and replacement products

Handled clerical duties and managed dispatch

Managed presentations

Authenticated of customers account for unemployment prepaid debit card

Handled /received inbound calls for customers regarding debit card information

Assisted clients to resolve complaints

Escalated customers concerns and resolved on first call resolution

Filed claims for cardholders with history of unauthorized transactions

Card replacement and activation

Ensured card protection and security

Managed customers financial and personal information

Notated clients’ accounts for every call received

Product Analyst/Lab Technician Intercontinental Distillers Limited

Jan 2011 - May 2017

Cleaned room activities and coupling parts

Hourly analysed on raw materials and finished products

Conducted analysis for aldehydes, methanol, ph. and conductivity for unfinished and finished products

Conducted chemical analysis of Ethanol, Rum, sugar, caramel and finished products

Conducted Analysis of packaging materials

Stock taking of reagents

Audit of chemical and reagent supplies

Front Desk Officer/Admin/Executive Assistant Meristem Securities Limited Lagos, Nigeria

Nov 2008 - 2010

Managed dispatch in and out of the office

• Journal entries, account reconciliations, match sets, and financial close tasks.

Organized group MDs calendar and portfolio

Data entry and clerical works

Took inbound and outbound calls

Addressed clients requests and complaints

Maintained /managed the front office in a welcoming manner

Warm reception of guests /customers for client services

Investment advisory

Managed MD's calendar and portfolio

Handled dispatch issues in and out of office

Laboratory Technician Honeywell' Superfine foods

June 2007-Nov 2008

Physiochemical analysis of flour and finished product

Microbiological analysis

plating

culturing

Product Analyst Intern/chemist Guinness PLC

Jan 2005 -May 2006

Microbiological analysis

Chemical analysis

Packaging analysis on raw and finished products

[1]

Contact this candidate