Sales Associate Customer Service

Gennadiy Rogov

646-***-**** *******@*****.***

Accustomed to fast paced, high pressure positions. Able to prioritize multiple tasks, meet deadlines, financial goals as well as provide excellent services. Worked in multiple locations simultaneously. Hard worker and solutions seeker.

Tri County Lexus

Auto Sales Associate Little Falls, NJ

November 2022 - Present

Communicated effectively with customers and prospects via phone, e-mail, or in-person

Handled all incoming sales inquiries in a timely and professional manner

Demonstrated automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models, and describing all optional equipment available for customer purchase

Negotiated price, closed sales, and performed all other steps of the sales process in accordance with company standards

Maintained follow-up system that encouraged repeat and referral business and contributed to customer satisfaction

Performed high-quality, professional demonstrations of new/used vehicles

Followed-up with buyers to ensure successful referral business

Delivered vehicles to Clients; ensured that the Client fully understood the vehicle's operating features, warranty, and paperwork

Common Ground, Inc

Store Manager Brooklyn, NY

Jun 2019 - November 2022

Managed daily operation and activities of team of 6 workers

Negotiated sales and pricing plans of products with 25+ vendors and suppliers

Increased sales by 50 % over period of 3 years

Responsible for executing store’s visual standards in accordance with visual merchandising direction, executed flawless product presentation

Made decisions about visual merchandising based on the lay out and needs of the store

Maintained appropriate levels of product on the sales floor by planning and directing floor replenishment

Conducted market research to analyze store numbers for strength and opportunities

Recruited potential talent for associates across all levels in the store

Smarte Carte

Supervisor Queens, NY

July 2018 - Jun 2019

Supervised a unit of 15 full time employees in terminals 7 and 8 at JFK

Ensured daily operational performance goals are met

Increased levels of customer satisfaction and employee engagement

Built a culture of accountability, performance and integrity

Responsible for inventory, making sure carts work properly and replenished units if needed

Created schedules and handled payroll on biweekly basis

Conducted daily huddles and assigned working areas for staff

Verified, distributed and exchanged cash with Finance Department

Followed up with maintenance staff for any issues or concerns

Observed and corrected staff if problems occurred and was a go to person for any problems

Spectrum

Sales Associate New York, NY

March 2018 - July 2018

Provided door to door customer service by educating and engaging customers through product demonstrations

Met and exceeded monthly sales goals and was a top seller on the team

Maintained strong knowledge of all products, pricing plans and promotions

Sport Tech Inc.

Store Manager Brooklyn, NY

January 2001 - February 2018

(Started as Sales Associate, promoted to Supervisor, then Store Manager)

Responsible for executing store visual standards in accordance with visual merchandising direction, executing flawless product presentation

Made decisions about visual merchandising based on the lay out and needs of the store

Maintained appropriate levels of product on the sales floor by planning and directing floor replenishment

Recruited, interviewed and hired sales associates and managed training process for new hires

Coached and developed staff to increase their knowledge and skill sets, providing opportunities for continued development and growth within the company

Met profitable sales and exceeded store financial plans through leading the store team to deliver on goals

Traveled to Trade Shows on a quarterly basis to select appropriate merchandise for the store

Offered and delivered great customer service by helping customers to select appropriate items

Followed up on customers’ requests and orders in store and online

Accomplished department's goals by multiple selling and making draws

Priced and displayed merchandise as well as inventory management

Completed sales transaction with working knowledge of POS systems

Premium Laces, Inc.

Owner New York, NY

August 2012 - March 2017

Owned and worked at both locations to ensure high quality customer service

Managed daily operation and activities of team of 8 workers

Engaged and interacted with customers and vendors daily

Handled cash register and monitored all financial transactions

Planned and executed store display to present more appealing shopping environment

Managed inventory

Red Payments Inc.

Merchandise/Sales Associate New York, NY

May 2015 - February 2018 (Simultaneously worked at Sport Tech, Inc)

Sold POS System services to local businesses and trained on the usage of the equipment

Proactively built positive and productive relationships with vendors and customers

Education:

Franklin D. Roosevelt High School Graduated in 2002

Kingsborough CC Business Administration/Management Courses

References available upon request

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