Service Representative Customer
Resume:
A N G E L I C A
P E D R O Z A
********@*****.***
Crossroads, tx 76227-3837
PROFESSIONAL SUMMARY
Well-organized and knowledgeable stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. SKILLS
Bilingual Outbound calling Excellent Interpersonal Skills Time and Labor Control Customer Service Background Multitasking and Prioritization Change Management
Interior and Exterior Cleaning Customer - Oriented Team Building Bilingual Spanish and English Speaking and Writing
EXPERIENCE
Customer Service Associate HOA, RealManage, Jan 2021 Current, Plano, texas Answered inbound calls to greet and assist customers with various needs and questions.
Taking Annual payments for HOA
Resolving Violations from the account by emailing managers Taking large of incoming calls for inquired on the statements Taking complaints from HOA
Sending cases to the community manager
Entered and updated customer data to create and modify account information. Listened actively to complaints, feedback and feature requests for future improvement.
Expedited calls requiring urgent attention for immediate resolution. Navigated between multiple systems to find relevant information necessary for assigned tasks.
Customer Service Representative, Realpage, Apr 2019 Sep 2021, Richardson, texas Answered inbound calls to greet and assist customers with various needs and questions.
Researched assistance requested and offered accurate information to resolve issues AP
May 1987
and respond to inquiries.
Resolved customer inquiries, complaints and issues providing insightful solutions. Returned customer calls and responded to inquiries and complaints. Resolved product and service issues promptly.
Communicated with clients over phone, email and chat platforms. Navigated multiple systems to identify source of issue. Provided solutions, recommendations and replacements with empathy and positive feedback.
Shared insights with management regarding member inquiries, concerns and complaints.
Calling insurance agents for verification of General certificates for approvals Creating accounts for vendors taking payments sending emails verifying accounts to be updated
Housekeeping Supervisor, Ram Partners, May 2012 Mar 2019, Little Elm, texas Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
Prioritized rooms and spaces requiring immediate attention. Filled in as housekeeper during staff shortages to keep operations ahead of demand. Advised front desk about cleaned and inspected rooms ready for occupation. Maintained the cleaning supplies necessary to meet expected work demands. Inspected completed work to assess the quality of each team member's performance. Training employee for the cleaning position
EDUCATION
High School Diploma, General
lakeview High School Chicago, ill
LANGUAGES
Spanish and English, Fluent
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