Customer Service Clerk

Location:

Posted:

April 14, 2023

Alpa Shah

HIGHLIGHTS

Workforce development

Strategic planning

Conflict resolution

Project management

Detail-oriented

Flexible schedule

WORK EXPERIENCE

G.K. USA Inc. – Clifton, NJ Mar 1996– Jun 2022

Shift Leader

Maintained over 80% customer retention by providing strong customer service skills and customer satisfaction

Purchased inventory accurately by assessing the business’s supply and demand

Directed staff to specific duties and creating weekly schedule

Assisted in hiring and training of new employees

Monitored cash drawers to ensure adequate cash supply

King Liquor – Wallington, NJ Jan 2019 – Jan 2020

Cashier

Accurately ordered inventory for daily business sales

Kept professional relationships with suppliers and distributers

Verified goods received are consistent with vendors invoice and product order

Grew sales through merchandising

Hudson United Bank – Mahwah, NJ Dec 1998 – Dec 2004

Large Notification Clerk

Communicated with various bank branches regarding overdraft reports

Entered numerical information into bank database

Executed overdraft fees, stop payments, withdrawals, and money orders

Maintained friendly and professional interaction with team and customers

EDUCATION

Shri. M. C. Rathva Arts College – Pavi-Jetpur, Gujarat, India 1995

Associates Degree, English

SKILLS

Microsoft Software

Google Drive

Typing

Team management skills

Analytical skills

Critical thinking

Leadership

Interpersonal skills